The 7 Habits of Highly Effective People | #HercAtWork

7 Habits of Highly Effective People

At Hercules Group of Companies, we know the importance of long-term learning and growth. We’re constantly working to provide opportunities for our employees to improve their skills and capabilities because we hire and keep the best. We place a strong emphasis on formal leadership & technical skills training, because we know it’s an essential stepping stone for our workforce, and the company as a whole, to be its best.

7 HABITS: THE BEGINNING

At the beginning of 2019, we circulated a Values and Attitude survey to gauge our employees’ needs and feelings for the company, which helps us understand the needs of the company and our teams. From this survey, we learned Hercules GoC needed an effective tool to support our leaders so they have the tools they need to achieve results & properly lead our teams.

hercules slr outside sales manager 7 habits of highly effective people practice
Outside Sales and Account Manager, Brad Dalton, “in the moment” with his daughter.

To accomplish this goal, we chose Franklin Covey’s 7 Habits of Highly Effective People—It provides a fantastic framework that help’s with all aspects of our busy lives, not just inside of the office. I think many of us can relate to stresses from taking work home with us, and vice-versa. In a leadership position, you can’t be the best mentor you can be if you’re struggling on your own day-to-day. You can’t pour from an empty cup!

What’s it like to pour from an empty cup? Here’s what our Outside Sales and Account Manager, Brad Dalton had to say about struggling to find work-life balance—”Before the course I used to bring work home with me at times, which prevented me from being the best dad and spouse I could, AND SHOULD be. Since taking the 7 Habits of Highly Effective People course, and applying all 7 habits, I’ve been able to turn the switch off when I walk in the house, and really live in the moment. I act different, I think different, and I’m always striving to improve home life for our kids. I’ve been doing more activities with them and can’t stress enough how I’ve learned to appreciate and be mindful of my time. It’s opened my eyes and given me a renewed perspective on how lucky I am.”

7 HABITS: THE EXPERIENCE

Hercules Group of Companies leaders completed 2 rounds of this program. The first focused on learning the 7 Habits which are: Be Proactive, Begin with the End in Mind, Put First Things First, Think Win/Win, Seek First to Understand, Then to be Understood, Synergize, and Sharpen the Saw.

What did leaders at Hercules GoC do to really learn and apply these habits? Leader’s were inspired by videos of other companies success & experience using the 7 Habits, they shared meaningful discussion and participated in group & role-playing activities like the “Big Rocks” exercise. What on Earth is a ‘big rock’ other than a hunk of minerals? Discover what ‘big rocks’ are in the video below!

7 HABITS: IN PRACTICE

franklin covey 7 habits of highly effective people quotes habit 6 synergy
Habit 6: Synergize, the principle of creative cooperation.

Hercules SLR Branch Manager from Langley BC, Deanna MacDonald, shared some of these habits with her team as she implemented them. One team member shared that they’ve taped this habit to their computer, “Be synergistic with yourself. Don’t take insults personally, sidestep negative energy, and look for the good in others. You can utilize that good—As different as it may be—To improve your point of view and enlarge your perspective.” They added, “I have felt this way a lot and reading this really helps me to not take everything personally. Sometimes other people and myself included, could be having a bad day and may come across in the wrong way. I had this experience recently only to realize that the other person was having a bad day!” -- A great perspective to take away from the 7 Habits!

The second round was all about taking what was learned and implementing it as leaders! They continued on to meet in small groups on a bi-weekly basis following the training, so that the meaningful discussion could continue as they worked through the remainder of the program and read The 7 Habits of Highly Effective People book.

How have the 7 Habits helped Hercules’ Financial Analyst, Angela Nguyen? She shared how the 7 Habits program has affected her day-to-day life, and says, “It did not happen right away after the course, but with continuous practice, group discussions and my beloved colleagues working as my accountability partners, I feel that positive change is happening to me and I gradually feel stronger and closer to a better version of myself. I also see people and circumstances through a different and more positive angle which urges me to take steps and reflect again and again to better understand, think win-win and synergize with people including colleagues, stakeholders at work and family members at home.”

7 HABITS: THINKING & LIVING WIN-WIN 

Now that we’ve seen the positive affects the 7 Habits program has had on the everyday lives of Hercules Group of Companies leaders—We’re incredibly excited to announce we’ll be rolling it out to all staff! Over the course of 4 months, Hercules Group of Companies leaders will share what they’ve learned with the rest of the company as we share & guide them through all 7 habits of highly effective people, and we’re talking the talk and walking the walk—We’re sharing how their managers have been implementing those habits into their daily lives and making big changes.

We can’t wait to see how the 7 Habits training continues to impact Hercules Group of Companies—This is one of many steps forward in our never-ending learning journey. We’re confident it’ll result in us serving customers & clients better, but also help us become better family members, friends, neighbours and peers—Which is just as valuable & important to Hercules Group of Companies.

USING THE 7 HABITS AND SHARING IT ON LINKED, TWITTER, INSTAGRAM OR FACEBOOK? TAG US AND USE THE HASHTAG #7HABITSHERC AND #HERCATWORK.  


OF COURSE WE’RE DEDICATED TO LEARNING—WE HAVE OUR OWN TRAINING ACADEMY!  CALL US—HERCULES SLR OFFERS AN EXTENSIVE SUITE OF HIGH-QUALITY SAFETY TRAINING AND CERTIFICATION COURSES.

Employee Spotlight: Isabelle Bulmer, Territory Sales Manager

hercules slr territory sales manager blog header

Get to Know your Territory Sales Manager, Isabelle Bulmer

What’s it like to work at Herc? Meet Isabelle Bulmer, our Territory Sales Manager (an avid gym-goer!) based at Hercules SLR in Moncton, New Brunswick.

When Isabelle’s not at Hercules SLR, she love to be at the gym and has a huge passion for health, fitness, self-improvement and spending time with her family.

Read on to learn more about what Isabelle’s role at Hercules SLR and what she loves about the rigging industry.

Tell us about your educational/professional background:

For the past 17 years I’ve worked in managerial roles, with 14 years spent in the contact center industry.

Can you tell us about your work experience before joining Hercules SLR?

Before I joined Hercules SLR, I worked as an Operations Manager for United Rentals, and before that I spent 10 years at VitalAire.

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because it was still a job that served the construction industry, which I find very interesting and challenging. And, the learning opportunities with Hercules SLR are endless!

Isabelle Bulmer, Territory Sales Manager in New Brunswick

 

 

 

 

 

 

 

 

 

Where have you traveled during your time at Hercules SLR, and where did you enjoy traveling to most? Anywhere you’d like to travel in the future with Hercules SLR?

I’ve been to Dartmouth a few times for training, but I’ve since taken on the new Territory Sales Manager role at Hercules SLR where I’ll see clients outside the branch—I look forward to hitting the road. meeting new clients and travelling to different cities in my territory.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Within a few months, I was able to move into the Territory Sales position—I can’t wait to begin my journey, since sales have been a passion for me and I’ve been wanting to move into this type of role for awhile. I’m so thankful Hercules SLR could give me this opportunity!

What do you enjoy most about working in the rigging industry?

I enjoy the unlimited amount of product and knowledge there is to learn in the rigging industry, and the never-ending learning opportunities.

Why do you work safe?

I work safe because I have 2 children at home who require more than your average care, so it’s important for them to have the support & love they need and deserve. Coming home to them each day keeps me motivated.

I’m passionate about my health & always working to become a healthier, stronger & better me, so I can be there for my kids and have the energy to keep going, and feel GREAT while doing it!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Employee Spotlight: Olivia Whidden, CSR

hercules slr customer service representative in new brunswick

Get to Know Olivia Whidden, CSR in Moncton, NB

Get to know the team at Hercules SLR in Moncton, New Brunswick! Meet Olivia Whidden, a Customer Service Representative (and newlywed!) who’s recently joined the team at our Moncton branch.

When Olivia’s not at Hercules, she enjoys spending time with her husband and family—The most important thing about her? She’s a champ at using chopsticks.

Read on to learn more about Olivia’s role at Hercules SLR and what she loves about the rigging industry in New Brunswick.

Tell us about your educational/professional background:

I recently graduated from Riverview High School in New Brunswick! I’m getting my feet wet at Hercules SLR

An interesting fact about Olivia is…

I’m a newlywed, so I love spending time with my family (old and new!) But the most important thing about me is that I use chopsticks really well!

Can you tell us about your work experience before joining Hercules SLR?

Before I starting at Hercules SLR, I did a lot of customer service work—This led to a role as the Maintenance and Technology Manager for McDonalds.

Olivia Whidden, CSR at Hercules SLR in Moncton, NB.

 

 

 

 

 

 

 

 

 

 

 

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because I wanted to work for a company that provides a challenge for me and is people-centered.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Even though I’m newer to the team, I’m really proud of how much I’ve picked up in such a short amount of time—I caught on how-to navigate Streamline, our CRM & Logistics software quickly, which I’m happy about.

What do you enjoy most about working in the rigging industry?

I love to discover new things, so I love that there’s always something new to learn each day.

Why do you work safe? 

I work safe so I can go home to my husband….Instead of asking him to pick me up at the hospital!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Get to Know your National Program Manager, Lisa Barkhouse

hercules slr program manager

Get to Know your National Program Manager, Lisa Barkhouse

What’s it like to be the National Program Manager at Hercules SLR? We talk to Lisa Barkhouse, who trains and develops learning programs for Hercules SLR branches across Canada. 

We sit down with our National Program Manager, Lisa Barkhouse, to discuss her role at Hercules SLR, learning styles and why she’s passionate about training. 

Tell us about your educational/professional background:

I made the principals list in high school and received a bursary to attend Mount Saint Vince University, however for me, learning has been a continued process.

I’ve completed many programs like Dale Carnage, Life Coaching by Eleanor Beaton, ISO training with BDC, Steven Covey Leadership Coaching, and Woman in Business sessions, and this training has been so valuable for me to improve in my role. 

Can you tell us about your work experience before joining Hercules SLR?

Before starting at Hercules SLR, I worked at a variety of places! My very first job was in customer service as a cashier at Canadian Tire in 1985—This experience was key to learning how I wanted to treat other people. 

My first full-time job was at a family-run trucking business, ‘County Trucking’ doing manual accounting and using a two-way radio to communicate with the truckers. This was an interesting experience as we made the switch from a manual to digital system, which was called Business Visions.

In 1991, I left this role to work for my a family’s business, Darose Controls, which my uncle owned at the time. During this time, I had two kids, and decided to take 3 years off to enjoy my family, leaving this role. 

When I decided to re-enter the work-force, I worked as a bookkeeper for Gartec Industrial—Ann Kelly, one of the owners was a huge influence for me, as a mentor in business and leadership. Eventually, I went back to accounting then made the shift to sales in Gartec—In this role I built relationships and realized I loved getting to know people, which was a nice change from accounting.

I ended up working for a company called IMP Marine, now ‘Spartan Industrial Marine’. For the next 3 years, I learned about rigging, inspections and inside sales, and built great relationships there.

What made you decide to go into this industry?

Well, in high school, I had the best marks in was accounting! I was drawn to the start and finish process accounting provides.

But, I truly believed customer service chose me! Growing up, at the supper table my father would talk about his day building furniture, and later, as manager of trades at a university and tell us “You can do anything if you put your mind to it.”

He really instilled in me to learn, and take training and education on in all forms, in each roll I was in.  Accounting was just the start of my business understanding—Leading, influencing and getting people to see how they impact business in every roll is what excited me about leadership.

When did you decide to work for Hercules SLR?

I needed to work for an organization that challenged me and I could put all I learned to work. I understood rigging practices and inspections from IMP, and Hercules SLR stood out as an opportunity to improve even more. 

I actually frequented the same coffee shop every day, where Matt Corey (Hercules General Manager for the Atlantic region) went to. After seeing him there over a year, I asked him one day “What’s exciting at Hercules SLR? I’m interested if there might be an opportunity for me there.” He told me he’d be in touch, and the rest is history—I’m a firm believer that it never hurts to ask a question! 

Soon after, in October 2009, I started as a CSR (Customer Service Representative). I wanted to be the best CSR in the world—Yes, in the world! In my mind, if customer service was what life had in store for me, I’d do it with greatness.

3 months in to the roll, I was meeting all my KPI’s! Matt knew I could do more to help the branch and I was offered the role of Operations Manager. 

Picture this: There’s a new lady in-charge of a rigging shop, shipping department and webbing department—At my first Toolbox meeting, one of the riggers asked me, “What can you do we don’t already know?” After 3 months I was a leader for them now, and I had to show up much different than I did before. Eventually, I moved on to a new area of the company that focuses on the marine industry, which I was familiar with. When I delivered the news to our rigging team that I was leaving, let’s just say they were sad to see me go. I knew I’d earned their trust and proved I supported them. We had good profits, moral and built relationships, and I knew I’d be missed from this branch. 

Where have you traveled during your time at Hercules SLR?

I’ve traveled to so many places throughout Canada! As National Program Manager, I’ve travelled to train in Nova Scotia, Ontario, Quebec, Calgary and British Colombia to support the branches in operations, and leadership. 

You’ve been all over! Where have you enjoyed traveling to most?

I enjoyed working and helping throughout Nova Scotia with their operations, inventory & fish shows.

Over the last 3 years, I’ve spent most of my time in Ontario teaching the operations of Hercules, building the leaders to be effective, and understanding how they can impact the business in a positive way. 

We’ve been hard at work to influence, support and teach this region—I believe their leaders are set to stand out and lead their teams to a profitable region with a culture of outstanding leadership Hercules will be proud of. 

Is there anywhere that you would like to travel to in the future with Hercules SLR?

This year, Hercules will take me coast-to-coast—It’s important to me build relationships personally, and in my role. I’d like to work more in the East and West coast regions, and help them strengthen relationships with their customers, and show them the impact it has on operational & sales strategies. 

What’s something you’re most proud to have accomplished in your career as Program Manager at Hercules SLR?

I’m most proud to help others see their potential accomplishments—I stand for the success of others first.

When you work in service for others, you reap the rewards of success you could not have ever imagined. I love helping others be successful in their roles, but I can’t talk about my accomplishments and not share who’s given me support along the way. From the beginning with Matt Cory, Linda Kettle, Darlene Vickers, Chris Reid, Cory Young, Paul Johnston and Rose Efford are just some of the great people here that have pushed me to be better. 

Overall, my greatest accomplishment is earning trust by delivering results to the business, and be given a role to help others, and myself work in an environment that values continuous learning and growth. 

Can you give us a piece of advice on leadership?

It’s been said many times that “Leadership is a choice.”

Hercules works hard to make our roles better & easier—Each morning, I look into the mirror and ask myself “How will I help make Hercules better?” Make the team’s work easier?” I think big about my role and how I influence others to perform. 

If you’re not engaged, I think it’s important to ask why, and seek a support team to surround yourself and learn how you can get engaged. It’s way more fun to be apart of the team than sit on the bench.

As leaders, we need to educate teams on what we do each day to deliver results of the business objective. Delivering results to the business, this builds trust.

One of your core responsibilities as Program Manager at Hercules SLR is to create training plans—Can you give us some of your best tips to plan a training session? What do you focus on?

When I build training plans, I know time and learning styles can be the biggest constraints. 

It’s up to me to build something to start with—Then I share, get feedback, and build on what we already know to make it as efficient as it can be. My vision is to make training easy, useful and actionable.

This year I want to groom the on-boarding that has been built, and make sure every Hercules SLR team member, new or old, has the same base level of understanding of how our systems work.

This year, the topics I’m focused on supporting and training our staff in are:  

  • Margin building
  • Freight training
  • Inventory accuracy & adjustments
  • On-boarding CSR’s in sales, shipping & receiving
  • Branch Management handbook on roles & responsibilities
  • CertTracker training roll-out—Labour recovery, department training
  • National Sales Strategies training and score boarding
  • Quote conversion

Before you took on the role as Program Manager in a national capacity, you had a lot of success as a Branch Manager—What kind of things did you achieve? 

One undertaking that was an enormous success, was improving operational strategies by delivering 93% labour recovery in our manufacturing department during our first 6 months in business. Last year, this department hit their 85% target, improving by 10% in the last 6 months, and they did it with 1½ fewer staff members. 

Another project that was a major accomplishment was work on a CSR-confident sales approach. I worked to launch initiatives like the Air Miles program, new product programs and product & services training to give CSR’s better tools to provide the best customer experience they can. We’ve put CSR’s on the road with our outside sales representatives to learn more about our customer’s lives, actually see the sites & projects they work on and be able to build stronger relationships with them and give the best service possible. 


FOR RELATED READING, CHECK OUT OUR BLOGS:

TIPS FOR TAGLINES | TRAINING TUESDAY

GET TO KNOW YOUR TRAINING SPECIALIST, JAMIE ENGLAND

GET TO KNOW HERCULES MARKETING SPECIALIST, AMANDA WHITE


ARE YOU ENERGIZED & ENGAGED?

JOIN US AND WORK AT HERC—LEARN OR APPLY BELOW

HR@HERCULESSLR.COM  (902) 468-6827

 


Hercules SLR is part of Hercules Group of Companies, with locations and unique businesses coast-to-coast. We provide securing, lifting and rigging services for sectors in Canada and Internationally. Hercules SLR serves the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com

Why Workplace Culture Matters | #HercAtWork

why workplace culture matters

FUN AT WORK: WHY WORKPLACE CULTURE MATTERS 

Fun at work is important, and this is one of the reasons why workplace culture matters — Seriously. We’ve went over our passion for safety before, but we’re also passionate about fun. 

Why is fun important? Well, an article from Monster states that a focus on happiness at work not only leads to a more positive workforce, but a better bottom-line, too.

Studies found organizations that had fun and were allowed to be silly were linked to higher employee engagement, retention and profitability. Another study completed by the University of Warwick found that happier employees put in more effort, and were more productive by 12%, and in some cases even 20% more productive.  

There are more abstract benefits that show why fun workplace culture matters, too—Workplaces that allow employees to have fun also allow them to be more creative, which often leads to employees to find unique solutions to organizational problems.   

Fun really is a win-win situation for employers, managers and employees. 

workplace culture matters employees dressed up for Halloween at Hercules slr
Some of our staff from ‘Accounts Receivable’ at Head Office having fun on Halloween

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WHY WORKPLACE CULTURE MATTERS | HOW HERCULES SLR HAS FUN

Here are just some of the ways we have fun at Hercules SLR: 

  • Contests and incentives for reaching goals, targets & achievements 
  • Social committee with activities like mini golf, axe-throwing and arts & craft nights  
  • Company comraderies
  • Collaborative and upbeat environment 

WHY WORKPLACE CULTURE MATTERS | PERKS OF HERC 

At Hercules SLR, we work hard and take pride in our work, but we know that sometimes it’s nice to sweeten the deal.

Hercules SLR offers: 

  • Fully-equipped break-room with vending machine, complementary coffee & tea and cooking appliances like a grill, toaster & kettle
  • On-the-job training (Videos, manuals, online power-point & resources) 
  • Free parking

WORK WITH HERC

WHAT ARE YOU WAITING FOR? 

HR@HERCULESSLR.COM 1-877-461-4876


FOR MORE ON WHY WORKPLACE CULTURE MATTERS,

VISIT OUR BLOG:

MEET YOUR HERCULES SLR INSPECTOR, QUINCY WARNER

MEET QUALITY ASSURANCE & SAFETY SPECIALIST, JAMES GOLEMIC

WELCOME TO HAMILTON, ONTARIO: MEET RIGGER JIM CASE


FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.