Employee Spotlight | Lee-ah Durance, Customer Service Representative

Get to Know your Customer Service Representative, Lee-ah Durance

Get to know the team at Hercules SLR in Sarnia, Ontario! Meet Lee-ah Durance, the Customer Service Representative extraordinaire who wears many hats at the Sarnia branch.

Read on to learn more about Lee-ah’s role at Hercules SLR and what she loves about the rigging industry!

Tell us about your educational/professional background:

I come from business to business sales but in a different sector. This has helped me in my role at Hercules SLR. I have grown up with valley workers and understand the long hours and hard word that is everyday life of Chemical Valley. I am proud to now work alongside these men and women and can relate to them- which I think aids the customer relations and keeps them coming back!

An interesting fact about you is…

When training and learning about chain slings I found them easier to understand because of my jewelry making background. Chain sling components are just like jewelry components and comparing the two ensures I don’t miss pieces (like hammerlocks) in my chain slings.

Can you tell us about your work experience before joining Hercules SLR?

I have been working outside the house (I say this because I grew up on a hobby farm and have always had chores) since grade 9. Most of my experience is within an office, but I’ve worked on a farm; at a gas station and restaurant mix; and waitressed- to mention a few.

Why did you decide to work for Hercules SLR?

When I first saw the job description I was drawn to apply because of my previous sales experience. I researched the company and read through the website. I felt like Hercules SLR was a company that treated their employees fairly and that there was room to grow both personally and professionally. Once I met Brian Moniz I found he was the personification of everything I had already read about Hercules SLR. This made me feel comfortable and excited to work with him and the company. When I was offered the job I was overjoyed- I knew that Hercules SLR was somewhere I wanted to work and grow.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

I am proud every time we get a return customer because of our service. A customer showed me a few pictures of a big lift they did with 8 black round slings. I had worked closely with him on this order and was really proud of the final product and images.

What do you enjoy most about working in the rigging industry?

I enjoy talking to the customers and hearing about our products in action. I grew up with industry workers and am proud and happy to be a part of it now.

Why do you work safe?

I work safe because at the end of the day I want to get home to my partner and step-daughter. I believe in a work-life balance. Although I love my job and believe I go the extra mile for my customers- I also want to be able to go home and enjoy time with my family and friends.

NEED A QUOTE? HAVE A QUESTION? CALL US—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.

Employee Spotlight: Isabelle Bulmer, Territory Sales Manager

hercules slr territory sales manager blog header

Get to Know your Territory Sales Manager, Isabelle Bulmer

What’s it like to work at Herc? Meet Isabelle Bulmer, our Territory Sales Manager (an avid gym-goer!) based at Hercules SLR in Moncton, New Brunswick.

When Isabelle’s not at Hercules SLR, she love to be at the gym and has a huge passion for health, fitness, self-improvement and spending time with her family.

Read on to learn more about what Isabelle’s role at Hercules SLR and what she loves about the rigging industry.

Tell us about your educational/professional background:

For the past 17 years I’ve worked in managerial roles, with 14 years spent in the contact center industry.

Can you tell us about your work experience before joining Hercules SLR?

Before I joined Hercules SLR, I worked as an Operations Manager for United Rentals, and before that I spent 10 years at VitalAire.

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because it was still a job that served the construction industry, which I find very interesting and challenging. And, the learning opportunities with Hercules SLR are endless!

Isabelle Bulmer, Territory Sales Manager in New Brunswick

 

 

 

 

 

 

 

 

 

Where have you traveled during your time at Hercules SLR, and where did you enjoy traveling to most? Anywhere you’d like to travel in the future with Hercules SLR?

I’ve been to Dartmouth a few times for training, but I’ve since taken on the new Territory Sales Manager role at Hercules SLR where I’ll see clients outside the branch—I look forward to hitting the road. meeting new clients and travelling to different cities in my territory.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Within a few months, I was able to move into the Territory Sales position—I can’t wait to begin my journey, since sales have been a passion for me and I’ve been wanting to move into this type of role for awhile. I’m so thankful Hercules SLR could give me this opportunity!

What do you enjoy most about working in the rigging industry?

I enjoy the unlimited amount of product and knowledge there is to learn in the rigging industry, and the never-ending learning opportunities.

Why do you work safe?

I work safe because I have 2 children at home who require more than your average care, so it’s important for them to have the support & love they need and deserve. Coming home to them each day keeps me motivated.

I’m passionate about my health & always working to become a healthier, stronger & better me, so I can be there for my kids and have the energy to keep going, and feel GREAT while doing it!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Employee Spotlight: Olivia Whidden, CSR

hercules slr customer service representative in new brunswick

Get to Know Olivia Whidden, CSR in Moncton, NB

Get to know the team at Hercules SLR in Moncton, New Brunswick! Meet Olivia Whidden, a Customer Service Representative (and newlywed!) who’s recently joined the team at our Moncton branch.

When Olivia’s not at Hercules, she enjoys spending time with her husband and family—The most important thing about her? She’s a champ at using chopsticks.

Read on to learn more about Olivia’s role at Hercules SLR and what she loves about the rigging industry in New Brunswick.

Tell us about your educational/professional background:

I recently graduated from Riverview High School in New Brunswick! I’m getting my feet wet at Hercules SLR

An interesting fact about Olivia is…

I’m a newlywed, so I love spending time with my family (old and new!) But the most important thing about me is that I use chopsticks really well!

Can you tell us about your work experience before joining Hercules SLR?

Before I starting at Hercules SLR, I did a lot of customer service work—This led to a role as the Maintenance and Technology Manager for McDonalds.

Olivia Whidden, CSR at Hercules SLR in Moncton, NB.

 

 

 

 

 

 

 

 

 

 

 

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because I wanted to work for a company that provides a challenge for me and is people-centered.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Even though I’m newer to the team, I’m really proud of how much I’ve picked up in such a short amount of time—I caught on how-to navigate Streamline, our CRM & Logistics software quickly, which I’m happy about.

What do you enjoy most about working in the rigging industry?

I love to discover new things, so I love that there’s always something new to learn each day.

Why do you work safe? 

I work safe so I can go home to my husband….Instead of asking him to pick me up at the hospital!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Get to Know your National Program Manager, Lisa Barkhouse

hercules slr program manager

Get to Know your National Program Manager, Lisa Barkhouse

What’s it like to be the National Program Manager at Hercules SLR? We talk to Lisa Barkhouse, who trains and develops learning programs for Hercules SLR branches across Canada. 

We sit down with our National Program Manager, Lisa Barkhouse, to discuss her role at Hercules SLR, learning styles and why she’s passionate about training. 

Tell us about your educational/professional background:

I made the principals list in high school and received a bursary to attend Mount Saint Vince University, however for me, learning has been a continued process.

I’ve completed many programs like Dale Carnage, Life Coaching by Eleanor Beaton, ISO training with BDC, Steven Covey Leadership Coaching, and Woman in Business sessions, and this training has been so valuable for me to improve in my role. 

Can you tell us about your work experience before joining Hercules SLR?

Before starting at Hercules SLR, I worked at a variety of places! My very first job was in customer service as a cashier at Canadian Tire in 1985—This experience was key to learning how I wanted to treat other people. 

My first full-time job was at a family-run trucking business, ‘County Trucking’ doing manual accounting and using a two-way radio to communicate with the truckers. This was an interesting experience as we made the switch from a manual to digital system, which was called Business Visions.

In 1991, I left this role to work for my a family’s business, Darose Controls, which my uncle owned at the time. During this time, I had two kids, and decided to take 3 years off to enjoy my family, leaving this role. 

When I decided to re-enter the work-force, I worked as a bookkeeper for Gartec Industrial—Ann Kelly, one of the owners was a huge influence for me, as a mentor in business and leadership. Eventually, I went back to accounting then made the shift to sales in Gartec—In this role I built relationships and realized I loved getting to know people, which was a nice change from accounting.

I ended up working for a company called IMP Marine, now ‘Spartan Industrial Marine’. For the next 3 years, I learned about rigging, inspections and inside sales, and built great relationships there.

What made you decide to go into this industry?

Well, in high school, I had the best marks in was accounting! I was drawn to the start and finish process accounting provides.

But, I truly believed customer service chose me! Growing up, at the supper table my father would talk about his day building furniture, and later, as manager of trades at a university and tell us “You can do anything if you put your mind to it.”

He really instilled in me to learn, and take training and education on in all forms, in each roll I was in.  Accounting was just the start of my business understanding—Leading, influencing and getting people to see how they impact business in every roll is what excited me about leadership.

When did you decide to work for Hercules SLR?

I needed to work for an organization that challenged me and I could put all I learned to work. I understood rigging practices and inspections from IMP, and Hercules SLR stood out as an opportunity to improve even more. 

I actually frequented the same coffee shop every day, where Matt Corey (Hercules General Manager for the Atlantic region) went to. After seeing him there over a year, I asked him one day “What’s exciting at Hercules SLR? I’m interested if there might be an opportunity for me there.” He told me he’d be in touch, and the rest is history—I’m a firm believer that it never hurts to ask a question! 

Soon after, in October 2009, I started as a CSR (Customer Service Representative). I wanted to be the best CSR in the world—Yes, in the world! In my mind, if customer service was what life had in store for me, I’d do it with greatness.

3 months in to the roll, I was meeting all my KPI’s! Matt knew I could do more to help the branch and I was offered the role of Operations Manager. 

Picture this: There’s a new lady in-charge of a rigging shop, shipping department and webbing department—At my first Toolbox meeting, one of the riggers asked me, “What can you do we don’t already know?” After 3 months I was a leader for them now, and I had to show up much different than I did before. Eventually, I moved on to a new area of the company that focuses on the marine industry, which I was familiar with. When I delivered the news to our rigging team that I was leaving, let’s just say they were sad to see me go. I knew I’d earned their trust and proved I supported them. We had good profits, moral and built relationships, and I knew I’d be missed from this branch. 

Where have you traveled during your time at Hercules SLR?

I’ve traveled to so many places throughout Canada! As National Program Manager, I’ve travelled to train in Nova Scotia, Ontario, Quebec, Calgary and British Colombia to support the branches in operations, and leadership. 

You’ve been all over! Where have you enjoyed traveling to most?

I enjoyed working and helping throughout Nova Scotia with their operations, inventory & fish shows.

Over the last 3 years, I’ve spent most of my time in Ontario teaching the operations of Hercules, building the leaders to be effective, and understanding how they can impact the business in a positive way. 

We’ve been hard at work to influence, support and teach this region—I believe their leaders are set to stand out and lead their teams to a profitable region with a culture of outstanding leadership Hercules will be proud of. 

Is there anywhere that you would like to travel to in the future with Hercules SLR?

This year, Hercules will take me coast-to-coast—It’s important to me build relationships personally, and in my role. I’d like to work more in the East and West coast regions, and help them strengthen relationships with their customers, and show them the impact it has on operational & sales strategies. 

What’s something you’re most proud to have accomplished in your career as Program Manager at Hercules SLR?

I’m most proud to help others see their potential accomplishments—I stand for the success of others first.

When you work in service for others, you reap the rewards of success you could not have ever imagined. I love helping others be successful in their roles, but I can’t talk about my accomplishments and not share who’s given me support along the way. From the beginning with Matt Cory, Linda Kettle, Darlene Vickers, Chris Reid, Cory Young, Paul Johnston and Rose Efford are just some of the great people here that have pushed me to be better. 

Overall, my greatest accomplishment is earning trust by delivering results to the business, and be given a role to help others, and myself work in an environment that values continuous learning and growth. 

Can you give us a piece of advice on leadership?

It’s been said many times that “Leadership is a choice.”

Hercules works hard to make our roles better & easier—Each morning, I look into the mirror and ask myself “How will I help make Hercules better?” Make the team’s work easier?” I think big about my role and how I influence others to perform. 

If you’re not engaged, I think it’s important to ask why, and seek a support team to surround yourself and learn how you can get engaged. It’s way more fun to be apart of the team than sit on the bench.

As leaders, we need to educate teams on what we do each day to deliver results of the business objective. Delivering results to the business, this builds trust.

One of your core responsibilities as Program Manager at Hercules SLR is to create training plans—Can you give us some of your best tips to plan a training session? What do you focus on?

When I build training plans, I know time and learning styles can be the biggest constraints. 

It’s up to me to build something to start with—Then I share, get feedback, and build on what we already know to make it as efficient as it can be. My vision is to make training easy, useful and actionable.

This year I want to groom the on-boarding that has been built, and make sure every Hercules SLR team member, new or old, has the same base level of understanding of how our systems work.

This year, the topics I’m focused on supporting and training our staff in are:  

  • Margin building
  • Freight training
  • Inventory accuracy & adjustments
  • On-boarding CSR’s in sales, shipping & receiving
  • Branch Management handbook on roles & responsibilities
  • CertTracker training roll-out—Labour recovery, department training
  • National Sales Strategies training and score boarding
  • Quote conversion

Before you took on the role as Program Manager in a national capacity, you had a lot of success as a Branch Manager—What kind of things did you achieve? 

One undertaking that was an enormous success, was improving operational strategies by delivering 93% labour recovery in our manufacturing department during our first 6 months in business. Last year, this department hit their 85% target, improving by 10% in the last 6 months, and they did it with 1½ fewer staff members. 

Another project that was a major accomplishment was work on a CSR-confident sales approach. I worked to launch initiatives like the Air Miles program, new product programs and product & services training to give CSR’s better tools to provide the best customer experience they can. We’ve put CSR’s on the road with our outside sales representatives to learn more about our customer’s lives, actually see the sites & projects they work on and be able to build stronger relationships with them and give the best service possible. 


FOR RELATED READING, CHECK OUT OUR BLOGS:

TIPS FOR TAGLINES | TRAINING TUESDAY

GET TO KNOW YOUR TRAINING SPECIALIST, JAMIE ENGLAND

GET TO KNOW HERCULES MARKETING SPECIALIST, AMANDA WHITE


ARE YOU ENERGIZED & ENGAGED?

JOIN US AND WORK AT HERC—LEARN OR APPLY BELOW

HR@HERCULESSLR.COM  (902) 468-6827

 


Hercules SLR is part of Hercules Group of Companies, with locations and unique businesses coast-to-coast. We provide securing, lifting and rigging services for sectors in Canada and Internationally. Hercules SLR serves the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com

Women of Industry | Meet Josée, VSL Territory Sales Manager

Josee Verrette women of industry

Women of Industry | Meet Ville St. Laurent Territory Sales Manager, Josée Verrette

Hercules SLR celebrates women of industry at work and on our blog—Check it out and learn more about our Territory Sales Manager Josée Verrette, and her role at our branch in Ville St-Laurent, Quebec.

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Tell us about your educational/professional background and your work experience before joining Hercules SLR?

Well, I had two businesses before I joined Hercules SLR—I was worked in armed security for residential and commercial properties.

Eventually, my partner and I sold the security business and I went into a catering business with my boyfriend. The catering industry wasn’t quite for me, and decided it would be better to separate my personal life from my work life. 

I started to think about what I liked doing in my previous jobs, and how I could use that to look for the next role in my career. I realized when I owned my own business I enjoyed taking care of clients and customers the most—So I decided to make a shift to a customer service role, and it’s a perfect fit. I should have done it sooner! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Why did you decide to work for Hercules SLR?

I decided I wanted to work for a company that did something industrial, but most of the openings I saw expected you to have a lot of technical experience.

I stumbled across Hercules SLR and they weren’t seeking technical expertise—They had a lot of employees who knew the industry and product well, but were looking for personable employees who could lead with service and pick up the technical information as needed. It was a totally new industry, but I enjoyed it because it was a challenge to learn. 

Another aspect of Hercules SLR which I thought was honestly very cool was CertTracker! I was particularly excited since I was taking on a service role, and CertTracker complements service perfectly.

For example, if a customer calls and asks which equipment they have under-the-hook or when their next inspection is, I’m able to tell them right away and it’s all in one convenient place. 

It makes organization a breeze, too. I can pre-program CertTracker to send reminders to myself and the customer that inspections are approaching, and offer them spots to pre-book (inspections fill up fast!) The client doesn’t have to think about inspections or paperwork—This truly makes Hercules SLR a one-stop-shop! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Where have you traveled during your time at Hercules SLR?

So far, I’ve travelled to head office in Dartmouth, Nova Scotia. When I was hired, there was no Sales Manager here in Ville St-Laurent, so I did my interview with Troy, from head office and Mourad, the Quebec Area Manager.

After I was hired, I travelled to head office for some training.

I’ve travelled quite a bit throughout Quebec during my time with Hercules SLR because I had a large territory to cover—Around 1 1/2 hours from my place. Since last-month actually, my territory has gotten smaller, and now I just cover part of Montreal which doesn’t take me quite as far! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What kind of training have you completed at Hercules SLR?

I’ve completed a lot of internal training, something I love that’s available to us at Hercules SLR. I’ve completed the Fundamentals of Rigging course, Sling & Rigging course and Fall Protection training in Montreal with Ame, an Engineer at the Montreal branch. 

When I came for my very first interview, I basically knew that Hercules SLR was a crane company. 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Is there anywhere that you would like to travel to in the future with Hercules SLR?

You know what? Right now, I enjoy being here in Ville St-Laurent! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Well, when I first arrived at Hercules SLR the branches team had gotten smaller, which made it difficult to complete as much service as the branch was used to. 

When I started making calls, I would tell prospective clients “Just try me—The worst thing that happens is you don’t like the service, but if you do, we’ll continue!” 

A big success for me was a client that had chosen to have their service done by a different company—Which I saw as a challenge. I love a challenge! I offered to provide them service, and made sure to check-in with them and track their progress. Eventually, our branch was able to do their under-the-hook inspections and supply them slings. 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What’s something you love about the securing, lifting and rigging industry?

It might seem funny, but I realized I enjoyed an industrial environment while operating my armed security company. There, we would install the trim-wiring in houses—When you purchase a new house, it contains all the wiring for an alarm system and you install it, so we worked alongside workers from the construction industry.

I love strapping on my hard hat and steel toes, and working alongside so many people with tons of technical knowledge—I learn something new in the securing, lifting and rigging industry everyday! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Give us some advice for young people who work, or want to work in an industrial environment:

I think experience in sales is a huge asset for working in this industry, and my role in particular. Here in Ville St-Laurent, I have a variety of roles day-to-day—From being on the road visiting clients, to working in my office, I love the freedom my role at Hercules SLR gives me. Sales experience helps you tremendously with customer service.

It allows you to learn the technical knowledge and deliver excellent valued, customer service. For example, I’ve worked with many crane technicians that have a lot of technical knowledge, but don’t always want to transition into sales. If you already have experience delivering great service and are eager to learn, you can go far in an industrial environment. 


WORK WITH WOMEN OF INDUSTRY

VIEW & APPLY FOR POSITIONS AT HERCULES SLR BELOW

HR@HERCULESSLR.COM 902-468-6827


FOR RELATED ARTICLES

VISIT OUR BLOG:

WOMEN IN INDUSTRY: ADRIANA MARTIN, BRANCH MANAGER TALKS SECURING & SAFETY IN SUDBURY

GET TO KNOW YOUR TERRITORY MANAGER, MARC ANTOINE-NOLIN

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK


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Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.

Women in Industry: Adriana Martin, Branch Manager Talks Securing & Safety in Sudbury

women in industry adriana martin

What’s it like to be a women in industry? You’re about to find out. 

We talk to Sudbury, Ontario Branch Manager, Adriana Martin about being a woman in the securing, rigging & lifting industry, her advice for young women hoping to work in an industrial environment and her tips to lead a team that works hard, and plays hard together.  

WOMEN IN INDUSTRY, Adriana Martin: What’s your educational and professional background like? 

Interestingly enough, I went to five years of concurrent university to become a schoolteacher. I taught as a supply (substitute) teacher for a couple of years – I taught grades 3 through 10 before I decided to seek something outside my industry, and ended up in government at the Ministry of Government Services. After that, I worked at a crane service company for five years – I worked with parts and was Head Planner there, where I scheduled the technician’s work. 

5 years later, I was offered a job at Hercules SLR as a CSR and – took it, quite clearly! After my second child was born, I was offered the Branch Manager position when I came back from maternity leave. I stepped into a brand-new role when I returned, and everyone from the branch here in Sudbury, to the executive team at our Head Office has been extremely supportive and helpful with the transition. 

WOMEN IN INDUSTRY, Adriana Martin: What excited you about working at Hercules    SLR?

I enjoyed my previous role as a Planner, and excelled in management. As a CSR at the time, I had my own role as Inside Salesperson, which excited me since I knew sales was my strength – I could perform to the best of my ability, and there was room to grow with the company. 

I was especially excited to get service flowing in Sudbury, because it was a huge opportunity but weren’t focused on it. Then, Sudbury had two service technicians but they didn’t have a full-time service department. Within months we had five service technicians, and were completing service calls daily.

WOMEN IN INDUSTRY, Adriana Martin: What useful advice to lead a team do you have?

Transparency is the key to bring everything together. As a leader, I’ve found it important share important details with others, and my team appreciates being in-the-know. When the team’s on the same page, it’s easier for everyone to know what their expectations are. 

Sometimes, transparency can be uncomfortable but I value leading by example, with trust & integrity. I think having clear goals, and being open about the plan needed to achieve them helps our branch work seamlessly. 

WOMEN IN INDUSTRY, Adriana Martin: How has mentorship has played a role in your career at Hercules SLR? 

Like I mentioned, I received so much support from the executive team when I stepped into the management role. In Sudbury, Kelly inspired me as a working mom who is tremendously good at her job. She was a huge support and made me realize, “If she can do it, I can do it!” 

That’s another thing that’s inspiring about work at Hercules SLR – there’s women in power here and it’s very motivating. I see successful examples of women with families at Hercules SLR, like Lisa Barkhouse, a manager who has overcame challenges and showed tremendous growth the entire time, or Ina, our Supply Chain Manager. I try to look for success, and emulate it. 

In a way, I find mentors everywhere at Hercules SLR. I don’t know every single answer, but I know who to ask to figure it out. Our individual experiences both strengthen us as a team, and help us move forward as a company. 

WOMEN IN INDUSTRY, Adriana Martin: What’s something you’re most proud to have      accomplished during your career at Hercules SLR? 

I’m most proud to have my hard-work recognized, and gain the Branch Manager positon after two years. 

I’ve had experiences where you work hard, and you are good at your job, yet this is not when someone will pull you aside and tell you how great your work is – typically, you’re pulled aside when things are going poorly! It feels good to have my work acknowledged at Hercules SLR. 

WOMEN IN INDUSTRY, Adriana Martin: Where have you traveled during your time at Hercules SLR, and where would you like to go? 

So far, I’ve been to Hercules SLR’s head office in Dartmouth, Nova Scotia, and I’d love to go back! Even though it was cold (laughs), I’d love to see more of the city and explore more as a tourist. 

In the future I’d love to visit our other Ontario branches, in Sarnia, Hamilton and Brampton – especially because we work so closely already.

women in industry, Hercules slr in sudbury ontario
(L-R) Adriana Martin, Branch Manager & Kelly Baird-Pestell, Territory Sales Manager

Each branch in Ontario focuses on a different aspect of the rigging industry. In Sudbury, most of our business centres on crane and equipment servicing. Specifically, we repair cranes and crane equipment, conduct inspections, help manage equipment with CertTracker, our management tool that lets clients easily sort assets and provide equipment for cranes and other hoisting equipment. 

Service is Sudbury’s strength, and each branch masters something different which helps us grow and support each other. We work as a team here – it’s not branch against branch, it’s Team Ontario. 

WOMEN IN INDUSTRY, Adriana Martin: What do you enjoy most about the securing,  rigging & lifting industry?

Honestly, overcoming challenges as a woman in this industry. Sometimes men don’t take me seriously or realize I’m well-informed. We have three women in our Sudbury branch alone! Changing this mindset is something I enjoy.

For example, sometimes I’ll answer our phone and the person will ask to speak with the ‘person in charge’, not knowing it’s me! I’m always able to answer their questions and concerns, and am able to prove to them that women in industry are able to run the show. Even though it can be frustrating, it’s hugely rewarding. 

WOMEN IN INDUSTRY, Adriana Martin: Finally, what career advice do you have for young women in industry working in an industrial environment, or the trades? 

It might sound like a cliché, but never give up and always do your best. You don’t always know the answer, but you can always find it. 

Don’t let people’s negative words get to you. There can be discouraging talk from outside sources, and if you take it seriously, can be demotivating. Stay positive, focus and push forward and you’ll reach your goals. When confronted with negative words, remind yourself that it’s their problem, not yours


SEEKING SERVICE IN SUDBURY?

FOR QUESTIONS, QUOTES OR TO LEARN MORE ABOUT CRANE INSPECTIONS, REPAIRS & MAINTENANCE AT OUR SUDBURY BRANCH, CONTACT US AT:

INFO@HERCULESSLR.COM 705-682-4167


FOR FURTHER READING ON WOMEN IN INDUSTRY,

CHECK OUT OUR BLOGS:

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK

WOMEN IN INDUSTRY: ANGELA PENTON, IMPROVING PROCESS

WOMEN IN INDUSTRY: KIM REYNOLDS, WAREHOUSE ASSOCIATE


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Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

Quality Assurance & Safety Specialist – James Golemiec

james golemeic hercules slr employee profile header

Get to know your Quality Assurance & Safety Specialist – James Golemiec

James Golemiec CRSP is our Health, Safety, Environment and Quality Assurance Specialist. We asked him some questions about himself and how he decided to choose this career path.

Tell us about your educational background?

James: I have a B.Sc. in biology and two separate, two-year university diplomas: one in Engineering and one in Education. I also recently completed a Diploma in OHS (3-years studying at nights and on weekends) and I passed the exam for Canadian Registered Safety Representative (CRSP).

What made you decide to go into this industry?

James:  I have a background in the wire rope business as a sales development rep. for a competing firm. I knew nothing about wire rope when I made the decision to join the industry, but I had experience in steel making and several years’ experience selling to industry, so I took a chance.

Can you tell us about your work experience before joining Hercules SLR?

James: I was a science/ industrial arts teacher before going into engineering sales. Later I spent years selling high technology products for companies based in Toronto and in Chicago.

What made you want to transition into Quality Assurance and Safety?

Quality-Assurance

James: Working for Maritime companies involves wearing various ‘hats’. When I started in engineering sales, one of my ‘additionally assigned tasks’ was to manage my company’s quality system, when one of our engineers quit. I dealt aerospace and electronics clients for injection molded plastics parts that we manufactured for them. I am detail-oriented, and a problem-solver, so managing a quality system came easily to me. My occupational health and safety role started 7 years ago, when I was hired by Hercules.

Why did you decide to work for Hercules SLR?

James: I already had the background in quality assurance and in the wire rope industry. At Hercules I have ‘internal customers’ and I still occasionally get to use my teaching skills.

Where have you traveled during your time as a Quality and Safety specialist for Hercules SLR?

James: In my first two years at Hercules, one of my tasks was to install and inspect life lines. This work sent me to natural gas plants in Alberta, where I climbed 60- foot external ladders. I also traveled to power generating stations in New Brunswick, to install life lines in hot, dust-filled coal storage silos. These are jobs that our inspectors do; it is varied work and a lot of the time… it’s just plain fun!

Now, I occasionally travel across Canada to conduct the annual internal quality audits and to accompany our external auditor during the annual ISO9001 surveillance audits.

Where have you enjoyed traveling to most for your job at Hercules?

James: We have branches in small towns in northern New Brunswick and large cities like Toronto, Montreal and Vancouver. I enjoy travelling in all provinces to perform audits at our branches. Every region is unique and our staff at each branch are always friendly and accommodating to me.

Is there anywhere that you would like to travel to in the future with Hercules SLR?
James: I haven’t been to some of the outlying branches in Ontario and it’s been a
James-Gwhile since I’ve been in New Brunswick and PEI.  I would enjoy going to those areas.

Is there anything that you hope to accomplish during your career in the industry?

James: As companies like Hercules grow, their quality assurance and safety staff are generally expanded, to create improvements in product and service delivery and to improve their safety cultures.

The next step for someone in my position is to guide those improvements.

I also see Hercules performing external safety consulting for other companies, which is another profitable and growing area.  I look forward to being in that more senior role, in the next few years.

 

Lastly, is there anything about you that most people would not know?

James: I’m a licensed pilot; I’ve owned many motorcycles over the years and I enjoy oil painting (My life goal is to be ‘passable’ at portraits).

 

Hercules SLR offers a wide array of safety training courses. Alongside our standard courses we can tailor make courses to suit your specific requirements, at our facility or yours. To find out more about our course and how we can help you raise the bar in safety training email us at: training@herculesslr.com

Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any solution your business or project will need. Call us today for more information. 1-877-461-4876. Don’t forget to follow us on Twitter, LinkedIn and Facebook for more news and upcoming events.

 

Get to Know your Territory Manager, Marc-Antoine Nolin

training courses at hercules slr

Today, we sat down with Quebec Hercules SLR Territory Manager, Marc-Antoine Nolin. We’re proud to have managers with a wide-array of industry experience and hands-on training. Marc has worked in both the mechanical and financial industries, and works at Hercules SLR as a Territory Manager and Trainer—he spoke with us about his professional experience, training courses he’s completed and his role at Hercules SLR.

Tell us about your educational background?

In 2010, I graduated from automotive mechanics. I worked in this field for a few years, then returned to sales-consulting and representation studies—I then obtained my certificate from the Autorité des Marches Financiers (Authority of Financial Markets). After graduation, I worked as a financial security advisor for some time.

What made you decide to enter this industry?

I missed working in a field where the product is tangible and more technical. So I started looking for a new challenge, and by chance I came across a job offer from Hercules SLR. The safety and lifting field was unknown to me, so I took the opportunity to develop experience in a field that had a lot of opportunity.

Can you tell us about your work experience before joining Hercules SLR?

When I worked in the mechanic field, I developed my technical and logistical skills. I had to supervise the team of mechanics, so I had to communicate well. I also worked on telecommunication lines, where I trained for work at heights.

My years in financial services have helped me develop my communication skill and explain things well.

What made you want to transition into training and management?

I’ve always enjoyed gaining and sharing new knowledge. In my various jobs, I was often the person dedicated to training new employees. I like to talk in front of and interact with a group. When the opportunity to become a trainer presented itself, I immediately took my chance—I knew it was right for me.

Why did you decide to work for Hercules SLR?

I applied at Hercules SLR to take up a new challenge. I’ve been lucky to work at Hercules for four years now. During these four great years, I’ve worked in almost every position in the company. I’ve developed a passion for the field and now I have the opportunity to share the knowledge I’ve gained.

Where have you traveled during your time as a training specialist for Hercules SLR?

I’ve traveled to local training courses in Quebec, and to Halifax to attend the first rigging fundamental training at the Hercules Training Academy.

Is there anywhere that you would like to travel in the future with Hercules SLR?
training-courses-territory-manager
Hard hat? Check. Suit? Check. Managing is a balancing act!

I love discovering new cities, so no matter where my role as a trainer takes me, it will be a pleasure. I haven’t been to Western Canada for a long time, so I’d like to go back there!

Lastly, is there anything that you hope to accomplish during your career at Hercules SLR?

I’m passionate about my job—the most important thing I want to accomplish through my job as a trainer is to share my knowledge and make sure people can work safely.

At the moment, I give one class—I’d like to eventually acquire the accreditations to give other courses. I’d also like to seek other LEEA certifications and training courses in the future.

Training Courses by Hercules SLR

Hercules SLR offers a wide array of safety training courses. Alongside our standard courses, we’ll tailor-make courses to suit your specific requirements—at our facility or yours. Find out how we’ll help you raise the bar in safety training.

To learn more about our courses, e-mail us at training@herculesslr.com.

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Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

Get to Know your System Administrator, Aamir Khan

it-career-system-administrator-hercules

Aamir Khan is our System Administrator at our Head Office in Dartmouth, NS. We sat down with him to find out more about him and how he decided on a career in the IT (information technology) industry. 

Tell us a bit about yourself, Aamir: it-careers-hercules-slr

I started studying in Pakistan and did my Bachelor of Science in Electrical (Telecom) Engineering from COMSATS University. I worked there for a Telecommunication and Networking based company in a Network Support Engineer position. After that, I enrolled at Dalhousie University here in Nova Scotia where I completed my MEng in Internetworking degree. I started my career here in Canada with a Gaming company. 

What was your work experience like before coming to Hercules SLR?

I’ve built my career working various roles in the Information Technology services environment. In my role as Systems Administrator at a renowned gaming company, I managed all the IT operations including network and servers in their Halifax studio. I’ve assisted all IT helpdesk patrons with their hardware and software issues for both PCs and Macs. My main duties were user management, IT equipment procurement & inventory, networks, IT security, servers, client services troubleshooting and desktop administration.

In my role as Network Support Engineer with a large Telecommunications company in Pakistan, I provided technical support to field technicians and customers to resolve network issues. I also assisted L1 network engineers and reduced the number of escalated ticket counts per day. I also researched issues on computer systems to resolve complaints, answer inquiries and outline solutions.

What made you decided to work for Hercules?

I saw a posting at Hercules SLR and they were looking for a skill set like mine. Even though I wasn’t familiar with the securing, lifting and rigging industry I decided to apply and it was a great opportunity! 

“My daily challenges are less about technology than about learning how to get things done.

What challenges do you face on a daily basis in your role and your IT career?

The best part of the job is getting to provide support and solution to technical problems to almost everyone in the company. My daily challenges are less about technology than about learning how to get things done. The academic world is often about examples and theory, and the real-world is about solving problems that arise. As a System Administrator I faced issues concerning group policy enforcement, mail-box optimization, mail flow, backup and restore, email tracking, printer usage, security and data protection, patching and restoration, performance issue, keeping users within baseline of organizational IT and security policy, hardware failure and replacement and answering requests for service fixes and tickets for IT problems.

Everyday is a challenge and learning experience from me. Someone said that good judgement comes from experience and that experience comes from bad judgement. You have to gain experience in order to learn how to solve problems.

Hercules is a safety company. How do you ensure your work safe?
it-career-hercules-slr

As a system admin, I’m responsible to ensure the necessary integrity and reliability of systems and keep systems safe from external attacks by following ethical standards. These include ensuring that the operating system, software, and other applications are updated with the latest security patches. To work safe, I regularly keep logs and record system activities to ensure systems and networks are not interrupted so business operations are kept up and running.

What are your aspirations and goals within the company?

As Systems Administrator I want to utilize all the resources available for my role and to upskill my career. Also, I’d like to master all the IT operations! My goals are to advance my career in the field of IT by taking up the relevant certifications that have been approved and suggested by the company.

I want to see myself in the position of a systems engineer within Hercules SLR. These positions work to build the IT infrastructure of a company, and look for ways to optimize company technology to increase production and save money.

What are your passions outside of work?

I’m health conscious, so whenever I get free time I go to the gym. I also love travelling and have travelled many places across Canada. I have passion and plan to travel across the world!

As I mentioned, my previous experience is in the gaming industry—I like to play video games and program mods for the existing games. Apart from that I also play cricket.


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any solution your business or project will need. Call us today for more information. 1-877-461-4876. Don’t forget to follow us on Twitter LinkedIn and Facebook for more news and upcoming events.