All About Ontario: Meet Territory Sales Manager, Steve Norcross

steve norcross territory sales manager, rigging industry

Steve Norcross is a talented Territory Sales Manager from Sarnia, Ontario. Steve brings a wealth of experience with him from industrial backgrounds working on all sides—Read on to learn more about his role at Hercules SLR, where he’d like to travel with the company and his career path. 

Steve Norcross, Territory Sales Manager: Tell us about your educational/professional background:

Well, professionally, I was a Branch Manager at an Industrial Sales firm for a little over 12 years—Before that, I worked in purchasing for 10 years. 

Steve Norcross, Territory Sales Manager: Why did you decide to go into this industry? 

Simply—I was in the right place at the right time! Over 20 years ago a position opened up in the Industrial supply industry and I haven’t looked back. Like I mention above, I’ve changed my position within the industry, and that’s let me learn so much about how a business operates. 

Steve Norcross, Territory Sales Manager: Can you tell us about your work experience before joining Hercules SLR? 

 

In terms of work I did before this role, as a Purchasing Manager I bought everything from toilet paper to tractor trailers—And prior to that I sold most of the same items! 

My experience in purchasing helped me understand a lot about the supply chain, the product and how to sell. They’re both people-oriented—In both roles I had to develop relationships, which for me means I do what I say I’ll do, which helps build trust. 

Steve Norcross, Territory Sales Manager: Why did you decide to work for Hercules SLR?   

I was looking for a job, and I really sought after a position that let me interact with customers and solve problems. I had been behind a desk for awhile and wanted a change.

Steve norcross, territory sales manager at hercules slr
Steve Norcross, Territory Sales Manager

The Territory Sales Manager position at Hercules SLR is a perfect fit! 

Steve Norcross, Territory Sales Manager: Where have you enjoyed traveling to most for training?

So far, I’ve travelled to Brampton, Ontario to take Inspection Training. This was a great experience and really helped narrow the learning curve—On-going training opportunities like this help me in my sales role, and really understand the service we sell. 

Steve Norcross, Territory Sales Manager: Is there anywhere that you would like to travel to in the future with Hercules SLR?

I’d love to visit the other Ontario branches! It would be interesting to see how other branches in our region operate. 

Steve Norcross, Territory Sales Manager: What’s something you’re most proud to have accomplished in your career at Hercules SLR?

I’m proud to have accomplished Inspection and Fall Arrest training! Now, I’m a qualified Inspector—I have a certificate and everything! 

Steve Norcross, Territory Sales Manager: What do you enjoy most about working in the rigging industry?

I enjoy meeting the people! It’s great to genuinely find the perfect solution someone’s looking for. I love to solve problems!


WORK WITH HERC

VIEW & APPLY FOR POSITIONS AT HERCULES SLR BELOW

HR@HERCULESSLR.COM 902-468-6827


FOR RELATED ARTICLES

VISIT OUR BLOG:

MEET YOUR HERCULES SLR INSPECTOR, QUINCY WARNER

MEET QUALITY ASSURANCE & SAFETY SPECIALIST, JAMES GOLEMIC

WELCOME TO HAMILTON, ONTARIO: MEET RIGGER JIM CASE


STAY IN THE LOOP—FOLLOW US

FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.

Woman in Industry: Meet Tasha Peters, Inside Sales Representative

woman in industry, hercules slr inside sales representative

What’s it like to be a woman in industry? Read our interview with Tasha Peters, Inside Sales Representative at Hercules SLR in Sudbury, Ontario to find out.

WOMAN IN INDUSTRY, TASHA PETERS | Tell us about your educational or professional background & experience before joining Hercules SLR? 

I’m a graduate of the Social Service worker and Correctional Worker Program, and I’ve worked in sales and management positions for the last 12 years.

WOMAN IN INDUSTRY, TASHA PETERS | Why did you decide to work for Hercules SLR? 

I decided to work for Hercules SLR because there was opportunity to grow! I also admired their reputation in business, their company’s structure and I was personally so excited have a completely different challenge. 

WOMAN IN INDUSTRY, TASHA PETERS | Where have you traveled to during your time at Hercules SLR? 

I have not traveled with the company yet, but I’d love to visit the other Hercules SLR branches! 

WOMAN IN INDUSTRY, TASHA PETERS | Where have you enjoyed traveling to most for training with Hercules?

I look forward to visiting other locations and meeting mentors within the company—I’d love to visit our Head Office in Dartmouth, Nova Scotia and the other branches here in Ontario. 

WOMAN IN INDUSTRY, TASHA PETERS | Is there anywhere you’d like to travel in the future with Hercules SLR? 

Like I mentioned earlier, I really look forward to visiting other Hercules SLR branches, making connections and meeting mentors within the company.

WOMAN IN INDUSTRY, TASHA PETERS | What’s something you’re most proud to have accomplished in your career at Hercules SLR? 

I am most proud of the amazing team I work with here in Sudbury, Ontario! 

WOMAN IN INDUSTRY, TASHA PETERS | What’s something you love about the securing, lifting and rigging industry? 

I love that each day’s a learning opportunity—No two days look exactly the same, so there’s always something new to experience! I also love that there’s so much diversity within the securing, lifting and rigging industry. 

WOMAN IN INDUSTRY, TASHA PETERS | What sort of challenges do you face as a woman in this industry and how do face them? 

I don’t feel like I’m faced with challenges based on my gender. I feel like I’ve been on an even playing field with my male counterparts in every interaction and opportunity I’ve had at Hercules SLR so far.

WOMAN IN INDUSTRY, TASHA PETERS | Give us some advice for women who work, or want to work in an industrial environment: 

My only advice to women starting out in the rigging industry is to be true to yourself, and face things head on. 


SEEKING SERVICE IN SUDBURY?

FOR QUESTIONS, QUOTES OR TO LEARN MORE ABOUT CRANE INSPECTIONS, REPAIRS & MAINTENANCE AT OUR SUDBURY BRANCH, CONTACT US AT:

INFO@HERCULESSLR.COM 705-682-4167


FOR FURTHER READING ON WOMEN IN INDUSTRY,

CHECK OUT OUR BLOGS:

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK

WOMEN IN INDUSTRY: ANGELA PENTON, IMPROVING PROCESS

WOMEN IN INDUSTRY: KIM REYNOLDS, WAREHOUSE ASSOCIATE


STAY IN THE LOOP—FOLLOW US

FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

Jenn Connolly, Sarnia Ontario Branch Manager: Leading with Service

sarnia hercules slr, hoisting equipment

Jenn Connolly is our talented, energetic branch manager at our Sarnia, Ontario branch—She’s worked with people her entire career and knows how to keep her customers and team happy.

Read on to learn more about how Jenn honed her service skills, her tips for working with people and how she’s grown the Sarnia branch. 

Tell us about your educational/professional background:

I’ve been in customer service since I was twelve! MY grandparents owned a small business, so during school holidays I would work there and help with sales. I’ve worked in a variety of roles, whether at a bar, gas station, a McDonalds, or all three at once—Which I have done before.

I worked in call centres for about 6 years before I joined Hercules SLR, and was excited to make a switch.

Wow! That’s a lot to juggle—How did you do it? 

I was juggling a lot more than jobs, too! I lived in Hope, B.C. at the time. Throughout the week and my days would start at 5am where I’d head to a shift at McDonalds, then I’d head to an evening shift at a gas station and my days would end at 10pm. Oh, and Thursdays, Fridays and Saturdays I would also work as a bar waitress—Three shifts in total!

Customer service is one of your strengths—How do you lead with service?

A huge portion of it is to know the product. Customer service means being positive, outgoing and working with everybody—Customers and coworkers. It’s important to meet their needs and know what they’re talking about so you can truly provide them with the best service or product for their issue. I work hard everyday to ensure everyone is happy. 

Why did you decide to work for Hercules SLR?

Call centres in Sarnia, Ontario were always closing! (laughs) After they closed, I worked at the Waterville car plant, realized during my first few days that it wasn’t for me.

I had interviewed with Jason McNutt, and basically hounded him for days! When he told me I had the job, I quit the plant and started a week later—It had a come-home feel for me. 

The branch opened in January, 2013 and I’ve been here since. When I started, I trained in Brampton for 3 days—The last time I got that dirty was when I had a job pulling apart lawnmowers at 14! I was the sole employee here for awhile, which was hard to get used to—But it’s been so gratifying to watch our growth. 

Where have you traveled during your time at Hercules SLR? 

Jenn Connolly, Branch Manager

For work, I’ve travelled to Hamilton, Brampton and finally, finally made it to Nova Scotia to visit the Dartmouth branch and head office!

For pleasure? I go to Cuba twice a year. I actually met a Cuban family through a friend, and went straight from the airport to their house! I stay with them while I’m there, and it’s so nice—They actually have a small place near the back of their property, so my friend and I even have our own place there! They’re super nice to us, and we always bring some Canadian treats for them, too.  

Where have you enjoyed traveling to most for training with Hercules?

I’ve enjoyed travelling to our Brampton branch (which was actually in Mississauga at the time!) I’ve also done a lot of training at the Hamilton branch—Going there is always such a pleasure since I communicate with them everyday. It’s nice, and I think important to reconnect with them and remember they’re not just emails and phone calls. 

Is there anywhere that you would like to travel to in the future with Hercules SLR?

Ideally, I’d like to visit all of them! I’ve never been to Newfoundland, and would love to see the branches there.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

I’m just proud of it in general—I love seeing our branch and company succeed in general. I’ve been at the Sarnia branch from the beginning, and I’ve been so proud of its growth. I’m excited for new employees that have recently joined our team, new clients and inspection opportunities. 

In terms of being proud? I’m proud of my customer service skills! Not everyone can work with the public, and do it well and enjoy it—I’ve really found my niche. 

What’s something you love about the securing, lifting and rigging industry?

It’s always changing! No two days look alike. There can be one question with ten answers, and our goals transform constantly—No two lifts are the same, and each client’s needs are specific to the job, job site & conditions and worker’s themselves. 

There are legislations and regulations that change constantly, too, so you have to be on top of your game.

What sort of challenges do you face as a woman in this industry, and how do you overcome/face them?

I think it’s important to know that rigging isn’t about gender, it’s about safety, no matter who you are. We have to work as a whole so we can do the best we can for our coworkers and customers—This is how I see it. I love that my customers just ask for Jenn, because I know my stuff.

Give us some advice for young women who work, or want to work in an industrial environment:

Some of the best advice I can give is to be willing to change. Everyday won’t be the same, and it’s important to work with it, not against it. Dealing with growth and change can definitely be a struggle for me, but Rose (Hercules SLR’s Vice-President of Operations) has taught me (and still reminds me!) that it’s normal to feel uncomfortable, but still important to learn to work with changes.

Don’t make the sandpaper so smooth you can’t work with it—Grit can be a good thing!  


NEED SARNIA SERVICE?

FOR QUESTIONS, QUOTES OR TO LEARN MORE ABOUT CRANE INSPECTIONS, REPAIRS & MAINTENANCE AT OUR SARNIA BRANCH, CONTACT US AT:

INFO@HERCULESSLR.COM (519) 332-4462


FOR FURTHER READING ON CAREERS AT HERCULES SLR,

CHECK OUT OUR BLOGS:

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK

WOMEN IN INDUSTRY: ANGELA PENTON, IMPROVING PROCESS

WOMEN IN INDUSTRY: KIM REYNOLDS, WAREHOUSE ASSOCIATE


STAY IN THE LOOP—FOLLOW US

FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

Women in Industry: Adriana Martin, Branch Manager Talks Securing & Safety in Sudbury

women in industry adriana martin

What’s it like to be a women in industry? You’re about to find out. 

We talk to Sudbury, Ontario Branch Manager, Adriana Martin about being a woman in the securing, rigging & lifting industry, her advice for young women hoping to work in an industrial environment and her tips to lead a team that works hard, and plays hard together.  

WOMEN IN INDUSTRY, Adriana Martin: What’s your educational and professional background like? 

Interestingly enough, I went to five years of concurrent university to become a schoolteacher. I taught as a supply (substitute) teacher for a couple of years – I taught grades 3 through 10 before I decided to seek something outside my industry, and ended up in government at the Ministry of Government Services. After that, I worked at a crane service company for five years – I worked with parts and was Head Planner there, where I scheduled the technician’s work. 

5 years later, I was offered a job at Hercules SLR as a CSR and – took it, quite clearly! After my second child was born, I was offered the Branch Manager position when I came back from maternity leave. I stepped into a brand-new role when I returned, and everyone from the branch here in Sudbury, to the executive team at our Head Office has been extremely supportive and helpful with the transition. 

WOMEN IN INDUSTRY, Adriana Martin: What excited you about working at Hercules    SLR?

I enjoyed my previous role as a Planner, and excelled in management. As a CSR at the time, I had my own role as Inside Salesperson, which excited me since I knew sales was my strength – I could perform to the best of my ability, and there was room to grow with the company. 

I was especially excited to get service flowing in Sudbury, because it was a huge opportunity but weren’t focused on it. Then, Sudbury had two service technicians but they didn’t have a full-time service department. Within months we had five service technicians, and were completing service calls daily.

WOMEN IN INDUSTRY, Adriana Martin: What useful advice to lead a team do you have?

Transparency is the key to bring everything together. As a leader, I’ve found it important share important details with others, and my team appreciates being in-the-know. When the team’s on the same page, it’s easier for everyone to know what their expectations are. 

Sometimes, transparency can be uncomfortable but I value leading by example, with trust & integrity. I think having clear goals, and being open about the plan needed to achieve them helps our branch work seamlessly. 

WOMEN IN INDUSTRY, Adriana Martin: How has mentorship has played a role in your career at Hercules SLR? 

Like I mentioned, I received so much support from the executive team when I stepped into the management role. In Sudbury, Kelly inspired me as a working mom who is tremendously good at her job. She was a huge support and made me realize, “If she can do it, I can do it!” 

That’s another thing that’s inspiring about work at Hercules SLR – there’s women in power here and it’s very motivating. I see successful examples of women with families at Hercules SLR, like Lisa Barkhouse, a manager who has overcame challenges and showed tremendous growth the entire time, or Ina, our Supply Chain Manager. I try to look for success, and emulate it. 

In a way, I find mentors everywhere at Hercules SLR. I don’t know every single answer, but I know who to ask to figure it out. Our individual experiences both strengthen us as a team, and help us move forward as a company. 

WOMEN IN INDUSTRY, Adriana Martin: What’s something you’re most proud to have      accomplished during your career at Hercules SLR? 

I’m most proud to have my hard-work recognized, and gain the Branch Manager positon after two years. 

I’ve had experiences where you work hard, and you are good at your job, yet this is not when someone will pull you aside and tell you how great your work is – typically, you’re pulled aside when things are going poorly! It feels good to have my work acknowledged at Hercules SLR. 

WOMEN IN INDUSTRY, Adriana Martin: Where have you traveled during your time at Hercules SLR, and where would you like to go? 

So far, I’ve been to Hercules SLR’s head office in Dartmouth, Nova Scotia, and I’d love to go back! Even though it was cold (laughs), I’d love to see more of the city and explore more as a tourist. 

In the future I’d love to visit our other Ontario branches, in Sarnia, Hamilton and Brampton – especially because we work so closely already.

women in industry, Hercules slr in sudbury ontario
(L-R) Adriana Martin, Branch Manager & Kelly Baird-Pestell, Territory Sales Manager

Each branch in Ontario focuses on a different aspect of the rigging industry. In Sudbury, most of our business centres on crane and equipment servicing. Specifically, we repair cranes and crane equipment, conduct inspections, help manage equipment with CertTracker, our management tool that lets clients easily sort assets and provide equipment for cranes and other hoisting equipment. 

Service is Sudbury’s strength, and each branch masters something different which helps us grow and support each other. We work as a team here – it’s not branch against branch, it’s Team Ontario. 

WOMEN IN INDUSTRY, Adriana Martin: What do you enjoy most about the securing,  rigging & lifting industry?

Honestly, overcoming challenges as a woman in this industry. Sometimes men don’t take me seriously or realize I’m well-informed. We have three women in our Sudbury branch alone! Changing this mindset is something I enjoy.

For example, sometimes I’ll answer our phone and the person will ask to speak with the ‘person in charge’, not knowing it’s me! I’m always able to answer their questions and concerns, and am able to prove to them that women in industry are able to run the show. Even though it can be frustrating, it’s hugely rewarding. 

WOMEN IN INDUSTRY, Adriana Martin: Finally, what career advice do you have for young women in industry working in an industrial environment, or the trades? 

It might sound like a cliché, but never give up and always do your best. You don’t always know the answer, but you can always find it. 

Don’t let people’s negative words get to you. There can be discouraging talk from outside sources, and if you take it seriously, can be demotivating. Stay positive, focus and push forward and you’ll reach your goals. When confronted with negative words, remind yourself that it’s their problem, not yours


SEEKING SERVICE IN SUDBURY?

FOR QUESTIONS, QUOTES OR TO LEARN MORE ABOUT CRANE INSPECTIONS, REPAIRS & MAINTENANCE AT OUR SUDBURY BRANCH, CONTACT US AT:

INFO@HERCULESSLR.COM 705-682-4167


FOR FURTHER READING ON WOMEN IN INDUSTRY,

CHECK OUT OUR BLOGS:

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK

WOMEN IN INDUSTRY: ANGELA PENTON, IMPROVING PROCESS

WOMEN IN INDUSTRY: KIM REYNOLDS, WAREHOUSE ASSOCIATE


STAY IN THE LOOP—FOLLOW US

FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

Women with Skill: Kelly Baird-Pestell talks Rigging Industry & Teamwork

kelly baird pestell rigging industry
Kelly Baird-Pestell is our Territory Sales Manager from Sudbury, Ontario and she’s worked in and around the rigging industry for most of her career—just because she’s behind-the-scenes, doesn’t mean her hands don’t get dirty.
 

Read on to learn more about her career path in the rigging industry, and her role at Hercules SLR. 

Tell us about your educational/professional background:

I completed a Business Administration diploma at community college and right from school, went to work in the mining industry. I worked as a mine clerk right out of college for 2 years, and then went to work for another company as their Service/Maintenance Planner, and this role included a lot – I was in-charge of contracts, ordering equipment parts and scheduling jobs for multiple businesses and mine sites in town as we had several contracts. I had a hand in most of went on at the mine. 

I had my third child, went back to work for a short time and decided it was time for a change. I saw a position with Hercules SLR as a Service Supervisor, and this proved to be the best move I could’ve made. Since then, I’ve been Operations Manager and now, as Territory Sales Manager I feel like I have a solid understanding of all aspects of the business.

What made you decide to go into the rigging industry after achieving your diploma? 

The Sudbury mining industry was booming at this time, so it made sense to follow the opportunity – I grew up with family who worked in the mining industry, so it was also something I was familiar with. (Did you know Mining is one of the main industries Hercules SLR serves?!)

I made a goal to get a job with a large mine that’s in Sudbury right out of school, and I did! Some people joke and say I have a horseshoe hanging over my head, (laughs) but I think it has more to do with knowing what I want and having the drive to go after it. I was a single mother that was able to spot an opportunity, decide what I wanted, and achieve it. I walked out of college with a diploma, and right into a job! 

I loved it. Even though I didn’t come from a technical background, I can learn anything I put my mind to. I jumped in headfirst, and even though the environment was tough, I was able to grow a thick skin quickly (important in this industry!), and learn how to hold my ground. 

I also love that the rigging industry impacts the whole community. Especially since mining is so prevalent in Sudbury, the rigging industry impacts our entire community – It’s nice to know work makes a difference.

Why did you decide to work for Hercules SLR?

The biggest reason I joined the Hercules SLR team is the opportunity for growth. Sometimes, you’re thrown into things that take time to grasp and there’s so much going on that really, you’re forced to learn. 

We have some awesome training opportunities at Hercules SLR, like Covey Leadership Training, Rigging Fundamental training and meetings with suppliers about new products – this hands-on experience is just one of the reasons I wanted to work to Hercules SLR.  

I love working for a Canadian company, contributing to an end-result and actually having my voice heard. Even though we’re a national-wide company, it really has that small-company-feel. At Hercules SLR, I really feel like our executives listen to what we say, and will actually try our suggestions to see if they work. 

Where have you traveled during your time at Hercules SLR?

I haven’t travelled very much during my time at Hercules SLR – I’ve been to Hamilton, Ontario! However, I’d love to visit our head office on the East Coast. Eventually, I want to visit Hercules SLR’s East and West Coast branches and learn more first-hand about how different regions work, and what they focus on. 

rigging industry

 

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Honestly, I’m most proud of our team in Sudbury. Our region experienced a lot of change over a 6-month period, and during this challenging time we were able to come out stronger than ever. Our team not only brought in new customers, but we were even able to bring back customers we had lost. 

Advice on leading a team:

To be brutally honest, there was an Operations Manager here once who gave me some great, simple, advice – “Have work-life balance,” Which is something I used to struggle with. Now, I don’t live to work, I work to live. I enjoy my family, job and life in general.

To do this, I try to take a step back, get organized, not put too much pressure on myself and remind myself I can only do so much. I find if I’m stressed, I can’t work to my full-potential. So now, I try to put myself first– for me, this means eating healthy, going to the gym and spending time with my family, so I can do my job better. 

Being able to put myself first makes it easier to focus on the different priorities that arise each day. This company doesn’t run with only one person. Hercules SLR needs every team member it has to rise to top and be the leader in the rigging industry. I’m so grateful to be a part of it!

What do you love  most about your job and the rigging industry? 

I love the variety! Everyday looks different. I love helping our clients fix their problems  Nobody calls us because their crane is working! We’re constantly the solution for our clients, and I love being part of the solution, not the problem.

And, as I mentioned, I also love our Sudbury crew Adriana, Rick, David, Netasha, Frank and I make a great team!


Learn more about life at Hercules SLR: 

GET TO KNOW YOUR TRAINING SPECIALIST, JAMIE ENGLAND

GET TO KNOW HERCULES MARKETING SPECIALIST, AMANDA WHITE

GET TO KNOW YOUR LANGLEY, BC NDE INSPECTOR, CHRIS DAVIES


STAY IN THE LOOP—FOLLOW US

FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

Welcome to Hamilton, Ontario: Meet Jim Case, Rigger

rigger doing repair at hercules slr

RIGGING WITH OVER 15 YEARS’ EXPERIENCE: JIM CASE INTERVIEW

There’s so much experience to be found at Hercules SLR – today, we sit down with Associate Rigger Jim Case (he has over 15 years’ experience!) to discuss some cool projects he’s rigged, his path at Hercules SLR and some career tips for new workers starting out. 

Read on to learn more about Jim Case, and his job as a Rigger at Hercules SLR in Hamilton, Ontario. 

Tell us about your background as a Rigger, Jim: 

I started working in the rigging industry when I was 20 years old. I worked in a rope shop for 5 years and spliced rope. The company I worked for was bought, then switched hands a few times – I ended up making slings which, at the time, were more popular for us than rope. 

During my career, I’ve spliced a lot of wire rope for communication towers, steel mills, and have done a lot of work to drive belts. I’ve also had the chance to complete some projects for the US Military, specifically catapult ropes. And, I’ve done a bit of testing here in Hamilton, which is always fun! 

Nowadays, it’s easier to find a focus and not move around so much – workers will typically find their niche and grown within that. Examples of these niches could be circus rigging or offshore rigging.  

Now, I’m a rigger with Hercules SLR and fabricating synthetic slings – I enjoy work and keeping busy! 

Why did you decide to work in this industry?

Well, to be honest – I was 20 and needed a job! I put applications in, and I ended up really liking the industry. I’m doing the same job I was then, but now with Hercules SLR! 

I started working in the rigging industry in the late ’70’s – during the early 1980’s, many company owners were streamlining their business and selling off anything that wasn’t related to steel. This means I moved around a little bit! 

There’s a joke I always like to make – I’ve been bought and sold so many times, I don’t know if everyone or nobody wanted me! But, I’m very happy to have ended up with Hercules SLR. 

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Honestly, I’m proud of my attendance. I’m a loyal employee, and I never miss work.

Tell us about an exciting or cool project you’ve worked on during your time at Hercules SLR:

One of the coolest projects (that’s pretty notable too!) I worked on was preparing rope to temporarily open the roof of The O Stadium in Montreal, where they held the 1976 Olympics.

The O Stadium’s roof was originally intended to be retractable, but (infamously) a tower meant to support it wasn’t completed in time. This meant they needed a way to temporarily hold it open for the Olympic games, and I got to work on that project.

rigger, olympic stadium ropes, hercules slr
Aerial view of The O Stadium during the 1976 Olympics, with ropes installed by Jim

 For the O Stadium roof, we used gelded, 2inch rope and a special lubrication. This took us 2 weeks and we had a 12-guy crew! 

On a day-to-day basis, I really enjoy splicing rope. Even though it can be repetitive sometimes, it’s different everyday. Most of the orders take 1-2 hours to finish, so I can work on a few different types of projects throughout the day which is a nice variety. 

You’ve worked in the rigging industry for many years – tell us why it’s important to service your equipment and gear:

The main reason? Safety. Over the years, I’ve seen workers take a lot of shortcuts, which can lead to a lot of mistakes. Sometimes, workers can be resistant to change  – which is sometimes why they keep taking these shortcuts that might not be a safe procedure.

For example, I splice differently than some of the riggers in Brampton, but the end-product performs the same function. Some riggers stop splicing the rope on the left, right or vice versa. When you make things according to specified standards, you can sometimes take more liberties – like I said, as long as it performs.  

Tell us about a mistake you see made often in the industry:

The biggest mistake has got to be rigging equipment used improperly. When Hercules SLR receives a complaint that a product isn’t working like it’s supposed to, we have to see the equipment being used to remedy any issues they’re having.

In my personal experience, 90% of the time when this happens the equipment isn’t being used correctly – which is why it isn’t working correctly! 

What advice do you have for a new rigger, or someone just entering this industry?

A  big piece of advice I have for new workers in any industry really, is to plan your daily schedule at the beginning of your day – this makes it easier to deal with the flow of the day. 

For rigging, specifically, do the job right the first time! Earlier, you asked me about mistakes I see in the industry – rigging equipment passes through many different phases. It’s manufactured, used to lift various things and as I mentioned, is often used improperly. When rigging equipment fails, expensive loads can be damaged, companies can be shut down and people can be injured, or worse – killed. 

It’s important a rigger understands the consequences of cutting corners – and doesn’t do it. 

Any other helpful tips?

To select the right equipment for a lift, a big tip is to talk to someone who knows their stuff, and the end-user – whoever will be using the equipment. In a company, it can be helpful to talk to the sales team to learn more about this. 

For example, who will lift the rope? Do they have the capability to lift an 800-pound rope, or a 20-pound rope? They may want to select grommet-type or cradle-rope, which is usually smaller and more flexible. It’s important to make sure whoever’s at the end of the line can handle it. 

What’s something people might be surprised to learn about rigging?

Material and fabrication are surprising! People are astounded at the strength of nylon round slings! Sometimes, synthetic slings can be stronger and more flexible than other types of rope, like wire rope. For example, there used to be a rope made of Kevlar rope (this is what bulletproof vests are made of. FYI) that could float, but was heavier than steel – I haven’t seen it used recently, but it was used to pull huge barges. 

Finally, what do you like most about being a rigger at Hercules SLR? 

Our team. We have a great group of people here in Hamilton, Ontario. We’re like friends, but we actually get stuff done. 


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any solution your business or project will need. Call us today for more information. 1-877-461-4876. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.

35 Years: Hercules celebrates industry expert Dwayne Fader

Dwayne Fader

Today, we had the honour to celebrate one of our long-standing employees, Dwayne Fader, and his 35th year at Hercules SLR.

Dwayne truly ‘knows the ropes’ of this industry – he’s gone from splicing wire rope, where he transitioned to a role selling rigging and lifting equipment, to managing the Hercules SLR sales team. Now, he begins a new chapter of his career path with a shift of responsibilities (we couldn’t get rid of him if we tried!) as we head into the new year.

The executive team and Dwayne met for lunch to share stories, say ‘see you later!’ and congratulate Dwayne on his years of dedicated service.

What are some of the greatest lessons Dwayne’s learned so far? “Never stop learning, and be your own teacher – I’ve been able to discover something interesting or new about the rigging industry, whether it’s in Greece or visiting a customer on-site.”

Dwayne will continue to share his industry insight and knowledge – but he’ll be doing so from Florida, for now!

Dwayne truly has a passion for the industry, and the people. “It’s amazing how fast time goes. At Hercules, the people have truly made this company great – I’ve been surrounded by people who have taught and let me grow.”

Thank you for everything Dwayne – good luck and congratulations, you have truly earned it. 

Wire rope clock – celebrating 35 years

Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any solution your business or project will need. Call us today for more information. 1-877-461-4876. Don’t forget to follow us on Twitter, LinkedIn and Facebook for more news and upcoming events.