Get to Know your National Program Manager, Lisa Barkhouse

hercules slr program manager

Get to Know your National Program Manager, Lisa Barkhouse

What’s it like to be the National Program Manager at Hercules SLR? We talk to Lisa Barkhouse, who trains and develops learning programs for Hercules SLR branches across Canada. 

We sit down with our National Program Manager, Lisa Barkhouse, to discuss her role at Hercules SLR, learning styles and why she’s passionate about training. 

Tell us about your educational/professional background:

I made the principals list in high school and received a bursary to attend Mount Saint Vince University, however for me, learning has been a continued process.

I’ve completed many programs like Dale Carnage, Life Coaching by Eleanor Beaton, ISO training with BDC, Steven Covey Leadership Coaching, and Woman in Business sessions, and this training has been so valuable for me to improve in my role. 

Can you tell us about your work experience before joining Hercules SLR?

Before starting at Hercules SLR, I worked at a variety of places! My very first job was in customer service as a cashier at Canadian Tire in 1985—This experience was key to learning how I wanted to treat other people. 

My first full-time job was at a family-run trucking business, ‘County Trucking’ doing manual accounting and using a two-way radio to communicate with the truckers. This was an interesting experience as we made the switch from a manual to digital system, which was called Business Visions.

In 1991, I left this role to work for my a family’s business, Darose Controls, which my uncle owned at the time. During this time, I had two kids, and decided to take 3 years off to enjoy my family, leaving this role. 

When I decided to re-enter the work-force, I worked as a bookkeeper for Gartec Industrial—Ann Kelly, one of the owners was a huge influence for me, as a mentor in business and leadership. Eventually, I went back to accounting then made the shift to sales in Gartec—In this role I built relationships and realized I loved getting to know people, which was a nice change from accounting.

I ended up working for a company called IMP Marine, now ‘Spartan Industrial Marine’. For the next 3 years, I learned about rigging, inspections and inside sales, and built great relationships there.

What made you decide to go into this industry?

Well, in high school, I had the best marks in was accounting! I was drawn to the start and finish process accounting provides.

But, I truly believed customer service chose me! Growing up, at the supper table my father would talk about his day building furniture, and later, as manager of trades at a university and tell us “You can do anything if you put your mind to it.”

He really instilled in me to learn, and take training and education on in all forms, in each roll I was in.  Accounting was just the start of my business understanding—Leading, influencing and getting people to see how they impact business in every roll is what excited me about leadership.

When did you decide to work for Hercules SLR?

I needed to work for an organization that challenged me and I could put all I learned to work. I understood rigging practices and inspections from IMP, and Hercules SLR stood out as an opportunity to improve even more. 

I actually frequented the same coffee shop every day, where Matt Corey (Hercules General Manager for the Atlantic region) went to. After seeing him there over a year, I asked him one day “What’s exciting at Hercules SLR? I’m interested if there might be an opportunity for me there.” He told me he’d be in touch, and the rest is history—I’m a firm believer that it never hurts to ask a question! 

Soon after, in October 2009, I started as a CSR (Customer Service Representative). I wanted to be the best CSR in the world—Yes, in the world! In my mind, if customer service was what life had in store for me, I’d do it with greatness.

3 months in to the roll, I was meeting all my KPI’s! Matt knew I could do more to help the branch and I was offered the role of Operations Manager. 

Picture this: There’s a new lady in-charge of a rigging shop, shipping department and webbing department—At my first Toolbox meeting, one of the riggers asked me, “What can you do we don’t already know?” After 3 months I was a leader for them now, and I had to show up much different than I did before. Eventually, I moved on to a new area of the company that focuses on the marine industry, which I was familiar with. When I delivered the news to our rigging team that I was leaving, let’s just say they were sad to see me go. I knew I’d earned their trust and proved I supported them. We had good profits, moral and built relationships, and I knew I’d be missed from this branch. 

Where have you traveled during your time at Hercules SLR?

I’ve traveled to so many places throughout Canada! As National Program Manager, I’ve travelled to train in Nova Scotia, Ontario, Quebec, Calgary and British Colombia to support the branches in operations, and leadership. 

You’ve been all over! Where have you enjoyed traveling to most?

I enjoyed working and helping throughout Nova Scotia with their operations, inventory & fish shows.

Over the last 3 years, I’ve spent most of my time in Ontario teaching the operations of Hercules, building the leaders to be effective, and understanding how they can impact the business in a positive way. 

We’ve been hard at work to influence, support and teach this region—I believe their leaders are set to stand out and lead their teams to a profitable region with a culture of outstanding leadership Hercules will be proud of. 

Is there anywhere that you would like to travel to in the future with Hercules SLR?

This year, Hercules will take me coast-to-coast—It’s important to me build relationships personally, and in my role. I’d like to work more in the East and West coast regions, and help them strengthen relationships with their customers, and show them the impact it has on operational & sales strategies. 

What’s something you’re most proud to have accomplished in your career as Program Manager at Hercules SLR?

I’m most proud to help others see their potential accomplishments—I stand for the success of others first.

When you work in service for others, you reap the rewards of success you could not have ever imagined. I love helping others be successful in their roles, but I can’t talk about my accomplishments and not share who’s given me support along the way. From the beginning with Matt Cory, Linda Kettle, Darlene Vickers, Chris Reid, Cory Young, Paul Johnston and Rose Efford are just some of the great people here that have pushed me to be better. 

Overall, my greatest accomplishment is earning trust by delivering results to the business, and be given a role to help others, and myself work in an environment that values continuous learning and growth. 

Can you give us a piece of advice on leadership?

It’s been said many times that “Leadership is a choice.”

Hercules works hard to make our roles better & easier—Each morning, I look into the mirror and ask myself “How will I help make Hercules better?” Make the team’s work easier?” I think big about my role and how I influence others to perform. 

If you’re not engaged, I think it’s important to ask why, and seek a support team to surround yourself and learn how you can get engaged. It’s way more fun to be apart of the team than sit on the bench.

As leaders, we need to educate teams on what we do each day to deliver results of the business objective. Delivering results to the business, this builds trust.

One of your core responsibilities as Program Manager at Hercules SLR is to create training plans—Can you give us some of your best tips to plan a training session? What do you focus on?

When I build training plans, I know time and learning styles can be the biggest constraints. 

It’s up to me to build something to start with—Then I share, get feedback, and build on what we already know to make it as efficient as it can be. My vision is to make training easy, useful and actionable.

This year I want to groom the on-boarding that has been built, and make sure every Hercules SLR team member, new or old, has the same base level of understanding of how our systems work.

This year, the topics I’m focused on supporting and training our staff in are:  

  • Margin building
  • Freight training
  • Inventory accuracy & adjustments
  • On-boarding CSR’s in sales, shipping & receiving
  • Branch Management handbook on roles & responsibilities
  • CertTracker training roll-out—Labour recovery, department training
  • National Sales Strategies training and score boarding
  • Quote conversion

Before you took on the role as Program Manager in a national capacity, you had a lot of success as a Branch Manager—What kind of things did you achieve? 

One undertaking that was an enormous success, was improving operational strategies by delivering 93% labour recovery in our manufacturing department during our first 6 months in business. Last year, this department hit their 85% target, improving by 10% in the last 6 months, and they did it with 1½ fewer staff members. 

Another project that was a major accomplishment was work on a CSR-confident sales approach. I worked to launch initiatives like the Air Miles program, new product programs and product & services training to give CSR’s better tools to provide the best customer experience they can. We’ve put CSR’s on the road with our outside sales representatives to learn more about our customer’s lives, actually see the sites & projects they work on and be able to build stronger relationships with them and give the best service possible. 


FOR RELATED READING, CHECK OUT OUR BLOGS:

TIPS FOR TAGLINES | TRAINING TUESDAY

GET TO KNOW YOUR TRAINING SPECIALIST, JAMIE ENGLAND

GET TO KNOW HERCULES MARKETING SPECIALIST, AMANDA WHITE


ARE YOU ENERGIZED & ENGAGED?

JOIN US AND WORK AT HERC—LEARN OR APPLY BELOW

HR@HERCULESSLR.COM  (902) 468-6827

 


Hercules SLR is part of Hercules Group of Companies, with locations and unique businesses coast-to-coast. We provide securing, lifting and rigging services for sectors in Canada and Internationally. Hercules SLR serves the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com

Why Workplace Culture Matters | #HercAtWork

why workplace culture matters

FUN AT WORK: WHY WORKPLACE CULTURE MATTERS 

Fun at work is important, and this is one of the reasons why workplace culture matters — Seriously. We’ve went over our passion for safety before, but we’re also passionate about fun. 

Why is fun important? Well, an article from Monster states that a focus on happiness at work not only leads to a more positive workforce, but a better bottom-line, too.

Studies found organizations that had fun and were allowed to be silly were linked to higher employee engagement, retention and profitability. Another study completed by the University of Warwick found that happier employees put in more effort, and were more productive by 12%, and in some cases even 20% more productive.  

There are more abstract benefits that show why fun workplace culture matters, too—Workplaces that allow employees to have fun also allow them to be more creative, which often leads to employees to find unique solutions to organizational problems.   

Fun really is a win-win situation for employers, managers and employees. 

workplace culture matters employees dressed up for Halloween at Hercules slr
Some of our staff from ‘Accounts Receivable’ at Head Office having fun on Halloween

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WHY WORKPLACE CULTURE MATTERS | HOW HERCULES SLR HAS FUN

Here are just some of the ways we have fun at Hercules SLR: 

  • Contests and incentives for reaching goals, targets & achievements 
  • Social committee with activities like mini golf, axe-throwing and arts & craft nights  
  • Company comraderies
  • Collaborative and upbeat environment 

WHY WORKPLACE CULTURE MATTERS | PERKS OF HERC 

At Hercules SLR, we work hard and take pride in our work, but we know that sometimes it’s nice to sweeten the deal.

Hercules SLR offers: 

  • Fully-equipped break-room with vending machine, complementary coffee & tea and cooking appliances like a grill, toaster & kettle
  • On-the-job training (Videos, manuals, online power-point & resources) 
  • Free parking

WORK WITH HERC

WHAT ARE YOU WAITING FOR? 

HR@HERCULESSLR.COM 1-877-461-4876


FOR MORE ON WHY WORKPLACE CULTURE MATTERS,

VISIT OUR BLOG:

MEET YOUR HERCULES SLR INSPECTOR, QUINCY WARNER

MEET QUALITY ASSURANCE & SAFETY SPECIALIST, JAMES GOLEMIC

WELCOME TO HAMILTON, ONTARIO: MEET RIGGER JIM CASE


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Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.

Women of Industry | Meet Josée, VSL Territory Sales Manager

Josee Verrette women of industry

Women of Industry | Meet Ville St. Laurent Territory Sales Manager, Josée Verrette

Hercules SLR celebrates women of industry at work and on our blog—Check it out and learn more about our Territory Sales Manager Josée Verrette, and her role at our branch in Ville St-Laurent, Quebec.

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Tell us about your educational/professional background and your work experience before joining Hercules SLR?

Well, I had two businesses before I joined Hercules SLR—I was worked in armed security for residential and commercial properties.

Eventually, my partner and I sold the security business and I went into a catering business with my boyfriend. The catering industry wasn’t quite for me, and decided it would be better to separate my personal life from my work life. 

I started to think about what I liked doing in my previous jobs, and how I could use that to look for the next role in my career. I realized when I owned my own business I enjoyed taking care of clients and customers the most—So I decided to make a shift to a customer service role, and it’s a perfect fit. I should have done it sooner! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Why did you decide to work for Hercules SLR?

I decided I wanted to work for a company that did something industrial, but most of the openings I saw expected you to have a lot of technical experience.

I stumbled across Hercules SLR and they weren’t seeking technical expertise—They had a lot of employees who knew the industry and product well, but were looking for personable employees who could lead with service and pick up the technical information as needed. It was a totally new industry, but I enjoyed it because it was a challenge to learn. 

Another aspect of Hercules SLR which I thought was honestly very cool was CertTracker! I was particularly excited since I was taking on a service role, and CertTracker complements service perfectly.

For example, if a customer calls and asks which equipment they have under-the-hook or when their next inspection is, I’m able to tell them right away and it’s all in one convenient place. 

It makes organization a breeze, too. I can pre-program CertTracker to send reminders to myself and the customer that inspections are approaching, and offer them spots to pre-book (inspections fill up fast!) The client doesn’t have to think about inspections or paperwork—This truly makes Hercules SLR a one-stop-shop! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Where have you traveled during your time at Hercules SLR?

So far, I’ve travelled to head office in Dartmouth, Nova Scotia. When I was hired, there was no Sales Manager here in Ville St-Laurent, so I did my interview with Troy, from head office and Mourad, the Quebec Area Manager.

After I was hired, I travelled to head office for some training.

I’ve travelled quite a bit throughout Quebec during my time with Hercules SLR because I had a large territory to cover—Around 1 1/2 hours from my place. Since last-month actually, my territory has gotten smaller, and now I just cover part of Montreal which doesn’t take me quite as far! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What kind of training have you completed at Hercules SLR?

I’ve completed a lot of internal training, something I love that’s available to us at Hercules SLR. I’ve completed the Fundamentals of Rigging course, Sling & Rigging course and Fall Protection training in Montreal with Ame, an Engineer at the Montreal branch. 

When I came for my very first interview, I basically knew that Hercules SLR was a crane company. 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Is there anywhere that you would like to travel to in the future with Hercules SLR?

You know what? Right now, I enjoy being here in Ville St-Laurent! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Well, when I first arrived at Hercules SLR the branches team had gotten smaller, which made it difficult to complete as much service as the branch was used to. 

When I started making calls, I would tell prospective clients “Just try me—The worst thing that happens is you don’t like the service, but if you do, we’ll continue!” 

A big success for me was a client that had chosen to have their service done by a different company—Which I saw as a challenge. I love a challenge! I offered to provide them service, and made sure to check-in with them and track their progress. Eventually, our branch was able to do their under-the-hook inspections and supply them slings. 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What’s something you love about the securing, lifting and rigging industry?

It might seem funny, but I realized I enjoyed an industrial environment while operating my armed security company. There, we would install the trim-wiring in houses—When you purchase a new house, it contains all the wiring for an alarm system and you install it, so we worked alongside workers from the construction industry.

I love strapping on my hard hat and steel toes, and working alongside so many people with tons of technical knowledge—I learn something new in the securing, lifting and rigging industry everyday! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Give us some advice for young people who work, or want to work in an industrial environment:

I think experience in sales is a huge asset for working in this industry, and my role in particular. Here in Ville St-Laurent, I have a variety of roles day-to-day—From being on the road visiting clients, to working in my office, I love the freedom my role at Hercules SLR gives me. Sales experience helps you tremendously with customer service.

It allows you to learn the technical knowledge and deliver excellent valued, customer service. For example, I’ve worked with many crane technicians that have a lot of technical knowledge, but don’t always want to transition into sales. If you already have experience delivering great service and are eager to learn, you can go far in an industrial environment. 


WORK WITH WOMEN OF INDUSTRY

VIEW & APPLY FOR POSITIONS AT HERCULES SLR BELOW

HR@HERCULESSLR.COM 902-468-6827


FOR RELATED ARTICLES

VISIT OUR BLOG:

WOMEN IN INDUSTRY: ADRIANA MARTIN, BRANCH MANAGER TALKS SECURING & SAFETY IN SUDBURY

GET TO KNOW YOUR TERRITORY MANAGER, MARC ANTOINE-NOLIN

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK


STAY IN THE LOOP—FOLLOW US

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Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.

Get to Know your System Administrator, Aamir Khan

it-career-system-administrator-hercules

Aamir Khan is our System Administrator at our Head Office in Dartmouth, NS. We sat down with him to find out more about him and how he decided on a career in the IT (information technology) industry. 

Tell us a bit about yourself, Aamir: it-careers-hercules-slr

I started studying in Pakistan and did my Bachelor of Science in Electrical (Telecom) Engineering from COMSATS University. I worked there for a Telecommunication and Networking based company in a Network Support Engineer position. After that, I enrolled at Dalhousie University here in Nova Scotia where I completed my MEng in Internetworking degree. I started my career here in Canada with a Gaming company. 

What was your work experience like before coming to Hercules SLR?

I’ve built my career working various roles in the Information Technology services environment. In my role as Systems Administrator at a renowned gaming company, I managed all the IT operations including network and servers in their Halifax studio. I’ve assisted all IT helpdesk patrons with their hardware and software issues for both PCs and Macs. My main duties were user management, IT equipment procurement & inventory, networks, IT security, servers, client services troubleshooting and desktop administration.

In my role as Network Support Engineer with a large Telecommunications company in Pakistan, I provided technical support to field technicians and customers to resolve network issues. I also assisted L1 network engineers and reduced the number of escalated ticket counts per day. I also researched issues on computer systems to resolve complaints, answer inquiries and outline solutions.

What made you decided to work for Hercules?

I saw a posting at Hercules SLR and they were looking for a skill set like mine. Even though I wasn’t familiar with the securing, lifting and rigging industry I decided to apply and it was a great opportunity! 

“My daily challenges are less about technology than about learning how to get things done.

What challenges do you face on a daily basis in your role and your IT career?

The best part of the job is getting to provide support and solution to technical problems to almost everyone in the company. My daily challenges are less about technology than about learning how to get things done. The academic world is often about examples and theory, and the real-world is about solving problems that arise. As a System Administrator I faced issues concerning group policy enforcement, mail-box optimization, mail flow, backup and restore, email tracking, printer usage, security and data protection, patching and restoration, performance issue, keeping users within baseline of organizational IT and security policy, hardware failure and replacement and answering requests for service fixes and tickets for IT problems.

Everyday is a challenge and learning experience from me. Someone said that good judgement comes from experience and that experience comes from bad judgement. You have to gain experience in order to learn how to solve problems.

Hercules is a safety company. How do you ensure your work safe?
it-career-hercules-slr

As a system admin, I’m responsible to ensure the necessary integrity and reliability of systems and keep systems safe from external attacks by following ethical standards. These include ensuring that the operating system, software, and other applications are updated with the latest security patches. To work safe, I regularly keep logs and record system activities to ensure systems and networks are not interrupted so business operations are kept up and running.

What are your aspirations and goals within the company?

As Systems Administrator I want to utilize all the resources available for my role and to upskill my career. Also, I’d like to master all the IT operations! My goals are to advance my career in the field of IT by taking up the relevant certifications that have been approved and suggested by the company.

I want to see myself in the position of a systems engineer within Hercules SLR. These positions work to build the IT infrastructure of a company, and look for ways to optimize company technology to increase production and save money.

What are your passions outside of work?

I’m health conscious, so whenever I get free time I go to the gym. I also love travelling and have travelled many places across Canada. I have passion and plan to travel across the world!

As I mentioned, my previous experience is in the gaming industry—I like to play video games and program mods for the existing games. Apart from that I also play cricket.


Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any solution your business or project will need. Call us today for more information. 1-877-461-4876. Don’t forget to follow us on Twitter LinkedIn and Facebook for more news and upcoming events.

Hercules Employees are Energized and Engaged

Hercules-Careers

Hercules SLR provides our employees with an array of specialized and diverse functional careers with a focus on each employee’s long-term learning and growth.

We hire and keep the best, and continually improve the skills and capabilities of individuals and teams. And, we look for people with a strong work ethic, who are team and customer service oriented. For fulfilling careers, Hercules SLR is a great place to work.

If you are a self-motivated individual who wants to become a valued member of this successful and energetic organization, we encourage you to have a look at our current job opportunities. If we do not have a job for you advertised, check back as we are always on the lookout for people that are the right fit for the company.

Hercules SLR offers a competitive compensation and benefits package along with career path development.

People Development

Development opportunities at Hercules SLR are never ending, especially on the job learning, stretch assignments, job shadowing and specialized training. we support our employees so that they can continue learning, be comfortable in their careers and have a great work/life balance.

We place a strong emphasis on formal leadership and technical skills training. We invest heavily in these two areas to ensure that our company has the right skills and capabilities to keep our workforce at the top of their careers and to meet future business needs.

Current Opportunities

Hercules-careers

If you are interested in applying for a role:

  • E-mail your resume and cover letter to: hr@herculesslr.com
  • Mail your resume and cover letter to: Human Resources, 520 Windmill Road, Dartmouth, NS B3B 1B3

If you’re looking for a chance to thrive in a challenging environment, then Hercules SLR is where you want to be!

 

Hercules SLR is part of the Hercules Group of Companies which offers a unique portfolio of businesses nationally with locations from coast to coast. Our companies provide an extensive coverage of products and services that support the success of a wide range of business sectors across Canada including the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, oil and gas, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any solution your business or project will need. Call us today for more information. 1-877-461-4876. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.