Sarnia, ON: Customer Service/Inside Sales Representative 

Customer Service/Inside Sales Representative

Sarnia, ON

Full-time, Permanent

Our Hercules SLR Inc. branch is currently seeking a full-time Inside Sales Representative to join our team in Sarnia, ON. Our ideal candidate will represent Hercules with a strong positive attitude and a solutions-based approach to their work; all in an effort to ensure optimal client satisfaction.

We offer a comprehensive compensation and benefits package including:

  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Key Responsibilities:

  • Responsible for the day-to-day interactions and sales functions between clients, Territory Managers and the product supply functions within Hercules
  • Client service via telephone, in-person and electronic communications
  • Support Territory Managers with a focus on fulfilling quotations, orders and correspondence
  • Development of industry and product knowledge to enhance client service

Qualifications:

  • High school diploma or equivalent required
  • Minimum 1 of year experience in industrial sales or related customer service field (counter sales experience preferred)
  • Experience in industrial settings preferred.
  • Customer Service training preferred
  • Ability to build client relationships through a solutions-based approach
  • Strong organizational and time management skills

If you would like to be part of a fast-growing, national company and would like to help expand our organization to the next level, we want to hear from you!

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.


Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Hamilton, ON: Inspector

Inspector

Hamilton, ON

Full-time, Permanent

Hercules SLR is looking for a strong self-starter to join us in the role of Inspector in Hamilton, ON. The Inspector performs inspections and testing of below the hook lifting gear, rigging and fall arrest gear to ensure safety certification is in accordance with provincial and federal regulations.

We provide training and a comprehensive benefits package including:

  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Key Responsibilities:

  • Performs inspections on below the hook lifting gear, rigging gear and fall protection devices
  • Completes reports on inspected items neatly and accurately
  • Submits reports to administration upon completion or daily depending on job specifications
  • Maintains paperwork and records of used inventory for billing and certification purposes
  • Completes all inspections in accordance with appropriate regulations
  • Pick up and deliver of products to customers as required in company truck
  • Maintains company equipment used on a daily/weekly/monthly basis

Qualifications:

  • High school diploma or equivalent
  • Basic technical/mechanical work-related experience or courses
  • Previous mechanical experience is an asset
  • Experience working at heights, Lifting Gear Inspection, Wire Rope Examiner and ASME/OSHA rigging fundamentals and requirements
  • Able to safely lift 50 lbs. from floor level to waist level
  • Previous experience working with wire rope is considered an asset
  • Must hold a valid driver’s license and be insurable

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.

Please note: Successful candidates must provide a driver’s abstract with driving records from the Department of Motor Vehicles showing less than 6 demerit points loss in the last 3 years and no criminal infraction on traffic laws and no responsible accidents other than the ones on file


Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Ville St. Laurent, QC: Électromécanicien/ Electro-Mechanical Technician

Électromécanicien/ Electro-Mechanical Technician

Ville St. Laurent, QC

Temps plein, Permanent

Full-time, Permanent

Nous recherchons un candidat autonome qui se joindra à nous en tant que Électromécanicien à Ville Saint-Laurent, QC. Relevant du superviseur des services, l’électromécanicien effectue les inspections et les essais sur les différents palans et ponts-roulants afin d’assurer la conformité des certificats de sécurité aux règlements fédéraux et provinciaux.  L’électromécanicien aide également l’équipe des ventes avec les devis et fait de recommandations pour les travaux de réparations.

Nous proposons un programme complet de rémunération et d’avantages sociaux comprenant:

  • Couverture santé et dentaire
  • Plan de retraite
  • Incitatif santé et bien-être
  • Camion de service fourni
  • Salaire compétitif

 

Principales responsabilités:

  • Assit avec les inspections sur différents types de levage ponts-roulants
  • Autonome, doit gérer la quantité et la qualité des travaux d’inspections
  • Maintient la documentation et les registres de l’inventaire utilisés selon les besoins de la facturation et des certifications
  • Identifie les problèmes de l’équipement et estime les temps de réparation, remplacement et entretien de l’équipement
  • Adhère aux règlements de sécurité et de qualité du client lors de travail sur le site d’un client
  • Entretient l’équipement de la compagnie utilisé sur une base quotidienne/hebdomadaire/mensuelle
  • Déplacements fréquents, travail de soir et les fins de semaines possibles selon les exigences

Qualifications:

  • Diplôme d’école secondaire ou équivalence
  • Formation en électromécanique ou équivalence
  • ASP Construction
  • Expérience de travail en hauteur, en inspection de l’équipement de levage, en examinateur de câble en acier et des principes fondamentaux et exigences ASME/OSHA
  • Connaissances des systèmes électriques et mécanique, capable de détecter des problèmes pour l’entretien d’ordre général
  • Doit avoir un permis de conduire valide et être assurable
  • Capable de soulever jusqu’à 50 lb du niveau du sol jusqu’au niveau de la taille
  • Établit les priorités de travail, veille à répondre aux échéanciers et à suivre les procédures
  • Capable d’accomplir plusieurs tâches efficacement en temps et lieu
  • Communique avec les clients de manière professionnelle

Pour postuler, s’il vous plaît envoyer votre CV et lettre de motivation à hr@herculesslr.com.  S’il vous plaît indiquer à qu’elle position vous postulez.

Nous souhaitons remercier toutes les candidatures, nous communiquerons seulement avec les personnes sélectionnées pour un entretien.

Veuillez noter: Une des conditions de l’emploi exige que les candidats choisis se soumettent et réussissent une évaluation du casier judiciaire.

Hercules SLR Inc. est une société privée avec des succursales et des bureaux situés partout au Canada. Alors qu’Hercules est devenu une multitude de secteurs industriels, nous nous spécialisons dans les équipements, les produits et les services destinés aux applications de sécurisation, de levage et de gréage. En tant que membre du groupe de sociétés Hercules, nous nous employons à être le chef de file des secteurs que nous desservons. Nous mettons l’accent sur l’amélioration continue des compétences et des capacités de nos employés et nous sommes fiers d’avoir construit et amélioré nos cultures de sécurité et de service à la clientèle dévoué.


We are looking for a strong self-starter to join us in the role of Electro-Mechanical Technician in Ville St Laurent, QC. Reporting to the Service supervisor, the Electro-Mechanical Technician performs inspections and testing on various hoists and cranes to ensure safety certification is in accordance with provincial and federal regulations. The Electro-Mechanical Technician also assists the sales team with quotes and makes recommendations for repair work.

We offer a comprehensive compensation and benefits package including:

  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Key Responsibilities:

  • Assist with inspections on various hoists and cranes
  • Manages the quantity and quality of inspections work
  • Maintains paperwork and records of used inventory for billing and certification purposes
  • Diagnoses equipment problems and estimates costs of equipment repairs, replacements, maintenance etc.
  • Follows customer Safety and Quality rules when working at a customer’s site
  • Maintains company equipment used on a daily/weekly/monthly basis
  • Frequent travel, possible work evenings and weekends as required

Qualifications:

  • High school diploma or equivalent
  • Education as an Electro-Mechanical Technician or equivalent work experience
  • Experience with working at heights, Lifting Gear Inspection, Wire Rope Examiner and ASME/OSHA rigging fundamentals and requirements
  • Knowledge of electricity and mechanics, capable of troubleshooting for general maintenance
  • Must hold a valid driver’s license and be insurable
  • Must safely lift 50 lbs. from floor level to waist level
  • Establishes work priorities, ensure deadlines are met and procedures are followed
  • Ability to accomplish multiple tasks in a timely and efficient manner
  • Communicates with customers in a professional manner

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.


Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Labrador City, NL: Crane Technician

Crane Technician

Labrador City, NL

Full-time, Permanent

We are looking for a strong self-starter to join us in the role of Crane Technician in Labrador City, NL. Reporting to the Service supervisor, the crane technician performs inspections and testing on various hoists and cranes to ensure safety certification is in accordance with provincial and federal regulations. The Crane Technician also assists the sales team with quotes and makes recommendations for repair work.

We offer a comprehensive compensation and benefits package including:

  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Key Responsibilities:

  • Performs inspections on various hoists and cranes
  • Manages the quantity and quality of inspections work
  • Maintains paperwork and records of used inventory for billing and certification purposes
  • Diagnoses equipment problems and estimates costs of equipment repairs, replacements, maintenance etc.
  • Follows customer Safety and Quality rules when working at a customer’s site
  • Maintains company equipment used on a daily/weekly/monthly basis
  • Frequent travel, possible work evenings and weekends as required

Qualifications:

  • High school diploma or equivalent
  • Recognized trade qualification as
    • a journeyman electrician
    • a journeyman millwright; or
    • an equivalent qualification in terms of skills and knowledge, which has been reviewed and approved by an appropriate authority; and
  • 8000 hours of direct experience working on the maintenance, repair, or manufacture of cranes or hoists, or working under the direct supervision of
    • a qualified crane inspector having 8000 hours of experience; or
    • an engineer
  • Knowledge of electricity and mechanics, capable of troubleshooting for general maintenance
  • Experience with working at heights, Lifting Gear Inspection, Wire Rope Examiner and ASME/OSHA rigging fundamentals and requirements
  • Must hold a valid driver’s license and be insurable
  • Must safely lift 50 lbs. from floor level to waist level
  • Establishes work priorities, ensure deadlines are met and procedures are followed
  • Ability to accomplish multiple tasks in a timely and efficient manner
  • Communicates with customers in a professional manner

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.


Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Truro, NS: Warehouse Associate/Materials Handler

Warehouse Associate/Materials Handler

Truro, NS

Full-time, Permanent

We are looking for a strong self-starter to join us in the role of Warehouse Associate/Materials Handler in Truro, NS. Reporting to the Branch Manager, the Warehouse Associate/Materials Handler  provides service in our machine shop assisting with various functions in the warehouse, ensuring proper organization of warehouse and inventory/equipment as well as packing, shipping, receiving and distribution of goods and supplies.

We provide a comprehensive benefits package including:

  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Key Responsibilities:

  • Ships customer orders and branch transfers ensuring all required paperwork is complete and accurate
  • Receives, unloads, sorts orders and inter-company transfers accurately and in a timely manner
  • Starts standard work orders when products arrive for Re-Certification
  • Allocates incoming product to designated area as per branch standards
  • Controls warehouse inventory by making inventory adjustments, negative stock, stock counts as required
  • Organizes and controls the tool crib
  • Organizes the warehouse including bin locations, product descriptions and labeling product with barcodes

Qualifications:

  • High school degree or equivalent
  • Must hold a valid driver’s license and be insurable
  • Minimum 1 year of experience in a warehouse environment
  • Knowledge of the Machining and Millwright industry is an asset
  • Able to safely lift 50 lbs. from floor level to waist level
  • Establishes work priorities, ensure deadlines are met and procedures are followed
  • Ability to accomplish multiple tasks in a timely and efficient manner
  • Computer experience and attention to detail
  • Previous training in forklift operation

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.


Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Meet Lead Inspector, Shane Ford

hercules slr employee spotlight shane ford

Get to Know: Shane Ford, Lead Inspector at Hercules SLR in Brampton, Ontario 

Shane Ford, Lead Inspector, @the_inspector_guy, the guy who keeps you safe…You probably know Shane Ford, our Lead Inspector in Brampton, Ontario by at least one of these names. And you don’t, you should. We sit down with Lead Inspector Shane Ford in Brampton, Ontario, to find out why he made the switch to rigging from the telecommunication industry (yep, really!), what he loves about his role at Hercules SLR and the biggest mistakes he finds out in the field.

Tell us about your educational background:

Originally, I worked in telecommunications. I made the transition to rigging after I met someone who worked in the field and learnt a bit about it.

Now, I’ve been in the industry just over 13 years—I started on the floor in shipping & receiving, and now I’m the Lead Inspector at our branch in Brampton, Ontario.

Tell us a about your role at Hercules SLR—What does a typical day look like for you?

My day starts at 8AM, usually on the warehouse on the floor where I inspect chain slings, add chain to chain blocks and whatever other rigging hardware needs to be looked at. Then, on an interesting day, I might get an emergency call for a project, like a windmill inspection. (Editor’s note: did you know there are approximately 3,800 blade failures each year?) The windmill is about a 2 1/2 hour-drive away, and a 365-stair climb when I get there.

Once I’m through inspecting the windmill, that’s a day. Often when you’re working on huge structures, like a crane, they’ll have an elevator on the ladder—Not on windmills! There are rest-points, but in all honesty I’m usually so eager to get to work, I climb the entire structure in one-go.

windmill inspection by shane ford at hercules slr
Windmill inspected by Shane Ford.

In fact, a lot of my days look quite different. For example, tomorrow I’m off working for the City of Toronto, today I’m working in the shop, and then I’m heading to a business that sells industrial tarps. These tarps aren’t actually meant to cover things like you might think, but are used for specialty fall protection and lifting & hoisting applications to move things on-site.

Can you tell us about your work experience before joining Hercules SLR?

Like I mentioned earlier, I originally worked in the telecommunication industry. I worked in a hobby-shop and then in management. I managed different cell phone branches in the Greater Toronto Area (GTA), and was responsible for sales, helping with technical issues and customer issues. This experience definitely helped me deal with customers when I’m in the field doing inspections.

Why did you decide to work for Hercules SLR?

Really, I just wanted a career change and was looking for something that offered a stable, steady income, was hands-on and also ‘pushed the envelope’.

I’m definitely more mechanically-inclined, and wanted to pursue a field that challenged that aspect of myself.

As an inspector at Hercules SLR, I get to work with equipment like air hoists & manual hoists that I didn’t have a chance to work on before, which has pushed my interests a lot.

Where have you traveled during your time at Hercules SLR, and where did you enjoy traveling to most?

I’ve got to travel to so many cool places, a lot of them in my own backyard! Can I say more than one? (laughs)

One of the places I’ve enjoyed the most has got to be Shelburne, Ontario to work on wind turbines (a large vaned wheel which rotates with the wind to generate electricity) in the facility there. They don’t let many people up and inside them, so it feels like a big privilege—And the view is amazing!

Sometimes, I get to observe the people at work and what they do when I’m out on a job. Another cool place I’ve traveled for work is the GM plant in Oshawa where I got watch them manufacture cars from start to finish.

General Dynamics is another cool place! To work there, you need security clearance, a variety of official background checks and a guard to accompany you—It’s intense but very cool. There, I had the chance to watch them manufacture amoured personnel carriers for the army from start to finish. It’s pretty cool to see a piece of sheet metal turn into an entire vehicle right before your eyes!

However, I think the coolest project I actually worked on are the Zip-lines at Niagara Falls. I was one of three Hercules SLR Inspectors who prepped the wire rope with hooks and sockets on each end, tested it in-house, and installed it with specialty 1/2 lock-strand—It went ‘live’ in 2015, and is always cool to see people using.

niagara falls ziplines installed by hercules slr
Zip-lines at Niagara Falls, installed by Shane Ford and a team of Hercules SLR Inspection Technicians.
Is there anywhere that you would like to travel to in the future with Hercules SLR?

Honestly, I couldn’t imagine anything more fun or crazy. I get to go so many cool places, that I didn’t even know rigging was used before I started working with Hercules SLR. A really good example of this is the Bank of Canada, who uses wire rope. A lot of people might not think of rigging equipment in a bank, but it’s definitely there. At the Bank. an armed guard stands by a gated door while I head in and inspect the wire rope they use. It’s neat to get a behind-the-scenes look at places I normally wouldn’t!

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

I’m most proud of what I’ve accomplished and how far I’ve been able to advance in my career at Hercules SLR in 2 1/2 years. I came into this trade from a completely different industry, and now I’m certified by organizational bodies like LEEA, Columbus McKinnon, Crosby, Samson Rope and more and always have new learning opportunities.

Another thing I’m proud to have accomplished in the securing, lifting and rigging industry personally, is the trust I get on a company-level and from customers’ onsite. I work out of our Brampton branch, and help out Hamilton and Brampton. I actually live almost exactly between these branches, so I’m able to travel between both of them to provide service, and also travel to our branch in Sarnia for inspections which gives me a good spread of Ontario.

Another thing that makes me happy is knowing that I help keep people safe. I like going to help, solve people’s problems and making sure ***that I’m keeping others’ safe. I can’t help but think of my own family when I’m on a site, and how everyone around me has a family, too—I want to go home to my family, and I want them to go home to theirs, too. 

What do you enjoy most about the securing, lifting and rigging industry? 

Honestly, I enjoy the challenges the most. I love going to help & solve mechanical challenges for people. We might get a call that a piece of machinery is stuck, and it’s delaying an entire project. You have to diagnose and think about it on-the-spot, and often the work we’re doing can prevent something disastrous from happening, and can actually save lives.

For example, on one call we had an inspector notice a 200-lb hoist about 50-feet in the air that was having operational issues. We had to take the hoist out of service and into our shop. Yes, it’s 200-pounds, but an object falling that high can deflect and cause a lot more damage than you might think. The more experience you have, the more it helps you do this type of job.

“Don’t put on an act when the inspector’s around, and actually make it habit to perform visual inspections.”

dangerous modified rigging equipment
Modified rigging equipment that came across Shane Ford’s desk—This would be very dangerous if used in the field.
What’s something clients/customers often don’t know about inspections when you visit them onsite? A mistake? 

Well, it’s not necessarily a mistake, but I always like to say “seeing is believing.” I’ve done break tests for customers’ who don’t think that a piece of equipment will break under certain conditions or applications.

Honestly, the main thing that clients or customers’ don’t realize about inspections are how important they are. A big misconception people have is that they have to check their equipment only when there’s an incident, or they are completely unaware of when or how often inspections need to be done.

For example, sometimes a piece of equipment like a sling fails, and I’m called in to inspect it. I’ll ask, “when have you had inspections done last?” Often, they can’t answer, even though it’s important information to know. I’ll usually explain how often that piece of equipment needs work on, and you see their eyes bulge out of their heads. Then, you end up going through when and how often it should be inspected, and you can sometimes tell they haven’t been following those steps. Instead of having inspections done when an accident happens, have inspections done regularly to prevent accidents from happening.

Another thing I often see are people grabbing the wrong piece of equipment, or something that’s failed, or picking up a piece of equipment like safety harness or sling and not conducting a visual inspection first. It’s important to make it a habit, so your equipment doesn’t fail from something that could have been easily prevented if you just looked.

So I guess my biggest tips are: don’t put on an act when the inspector’s around, and actually make it habit to perform visual inspections.

Shane Ford with his son.
Give us your best tip for passing inspections:

I can’t stress this enough—Training, training, training. Everybody needs training! Even people who say they’re confident and know can always use training, or even updated training to keep them fresh. Training, and keeping the importance of safety top-of-mind for your team will eliminate the mis-use of equipment, equipment failures & lots of accidents.

For example, we had a technician who specialized in fall protection (harness’, lanyards, etc,) and found that a lot of gear passed inspection and was being used, and it was not safe to use. The employee that originally told us our equipment was safe to use (and wasn’t), and was actually hired for health & safety, but didn’t have specific training for fall protection. They passed some harnesses that were cut, lanyards that had tears and hooks with defects that would typically never pass any inspection, and employees were using it. This gear  would not arrest a worker if a fall happened—But training for health & safety personnel would help them understand the risk, and what safe equipment actually looks like.

What’s a big misconception businesses have about inspections?  

I think I mentioned this, but a big misconception people have about inspections are how often they need to be done, and this needs to be common knowledge.

Another big misconception is that just anyone can perform inspections, which is not the case. Inspections must be done by a competent person, and it has to be the right person for the right job. Like with the case of the health & safety employee who passed torn and broken fall protection equipment, he may have had a lot of knowledge about general health & safety, but when it comes to human life, that’s often not enough. It has to be the right person for the right job, or a collaboration with someone who is a competent person in that specific field.

Inspections are a great career choice if you’re curious, love to learn, solve problems & are mechanically-inclined. I get to work around food, pharmaceuticals, automotive, manufacturing and so much more. I’m able to learn so much about businesses and jobs here in Ontario that I’d have no exposure to otherwise. It’s actually pretty cool when you start to see all the different industries who use rigging & fall protection gear, and how many lives are affected by a piece of equipment running well.


NEED A QUOTE? GET INSPECTED. STAY SAFE. HAVE A QUESTION? CALL US—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Employee Spotlight: Isabelle Bulmer, Territory Sales Manager

hercules slr territory sales manager blog header

Get to Know your Territory Sales Manager, Isabelle Bulmer

What’s it like to work at Herc? Meet Isabelle Bulmer, our Territory Sales Manager (an avid gym-goer!) based at Hercules SLR in Moncton, New Brunswick.

When Isabelle’s not at Hercules SLR, she love to be at the gym and has a huge passion for health, fitness, self-improvement and spending time with her family.

Read on to learn more about what Isabelle’s role at Hercules SLR and what she loves about the rigging industry.

Tell us about your educational/professional background:

For the past 17 years I’ve worked in managerial roles, with 14 years spent in the contact center industry.

Can you tell us about your work experience before joining Hercules SLR?

Before I joined Hercules SLR, I worked as an Operations Manager for United Rentals, and before that I spent 10 years at VitalAire.

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because it was still a job that served the construction industry, which I find very interesting and challenging. And, the learning opportunities with Hercules SLR are endless!

Isabelle Bulmer, Territory Sales Manager in New Brunswick

 

 

 

 

 

 

 

 

 

Where have you traveled during your time at Hercules SLR, and where did you enjoy traveling to most? Anywhere you’d like to travel in the future with Hercules SLR?

I’ve been to Dartmouth a few times for training, but I’ve since taken on the new Territory Sales Manager role at Hercules SLR where I’ll see clients outside the branch—I look forward to hitting the road. meeting new clients and travelling to different cities in my territory.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Within a few months, I was able to move into the Territory Sales position—I can’t wait to begin my journey, since sales have been a passion for me and I’ve been wanting to move into this type of role for awhile. I’m so thankful Hercules SLR could give me this opportunity!

What do you enjoy most about working in the rigging industry?

I enjoy the unlimited amount of product and knowledge there is to learn in the rigging industry, and the never-ending learning opportunities.

Why do you work safe?

I work safe because I have 2 children at home who require more than your average care, so it’s important for them to have the support & love they need and deserve. Coming home to them each day keeps me motivated.

I’m passionate about my health & always working to become a healthier, stronger & better me, so I can be there for my kids and have the energy to keep going, and feel GREAT while doing it!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Employee Spotlight: Olivia Whidden, CSR

hercules slr customer service representative in new brunswick

Get to Know Olivia Whidden, CSR in Moncton, NB

Get to know the team at Hercules SLR in Moncton, New Brunswick! Meet Olivia Whidden, a Customer Service Representative (and newlywed!) who’s recently joined the team at our Moncton branch.

When Olivia’s not at Hercules, she enjoys spending time with her husband and family—The most important thing about her? She’s a champ at using chopsticks.

Read on to learn more about Olivia’s role at Hercules SLR and what she loves about the rigging industry in New Brunswick.

Tell us about your educational/professional background:

I recently graduated from Riverview High School in New Brunswick! I’m getting my feet wet at Hercules SLR

An interesting fact about Olivia is…

I’m a newlywed, so I love spending time with my family (old and new!) But the most important thing about me is that I use chopsticks really well!

Can you tell us about your work experience before joining Hercules SLR?

Before I starting at Hercules SLR, I did a lot of customer service work—This led to a role as the Maintenance and Technology Manager for McDonalds.

Olivia Whidden, CSR at Hercules SLR in Moncton, NB.

 

 

 

 

 

 

 

 

 

 

 

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because I wanted to work for a company that provides a challenge for me and is people-centered.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Even though I’m newer to the team, I’m really proud of how much I’ve picked up in such a short amount of time—I caught on how-to navigate Streamline, our CRM & Logistics software quickly, which I’m happy about.

What do you enjoy most about working in the rigging industry?

I love to discover new things, so I love that there’s always something new to learn each day.

Why do you work safe? 

I work safe so I can go home to my husband….Instead of asking him to pick me up at the hospital!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

#HercAtWork: Madison Parkin, Inside/Outside Sales

worker standing by fall protection equipment

New #HercAtWork Alert: Meet Madison Parkin, Inside/Outside Sales 

Meet Madison Parkin! Madison Parkin has just joined the Hercules SLR team in Sarnia, Ontario as our Inside/Outside Sales Representative. Read on to learn a little bit more about Madison & discover her answers to 10 fun questions—Welcome to the Hercules SLR team! 

What was your first job?

My first job was as a camp counselor.

Have you meet anyone famous?

I’ve met Tessa Virtue & Scott Moir at a skating competition.

Who’s someone you really admire?

I really admire my dad, because when he is faced with challenge or adversity, he faces it head on and works so hard to overcome them.

What’s your favourite family tradition?

My favourite family tradition is to have a “Secret Santa” gift exchange on Christmas eve, where we buy each other pajamas, make Christmas treats, and have hot chocolate. We watch Christmas movies together and it’s such a great time!

What is something you want to do next year?

Next year I want to have my wedding go off with no problems (and If you’ve ever planned one yourself, you know there’s always something that goes wrong!)

madison parkin inside/outside sales rep

What’s your favourite movie?

My favourite movie is Dr. Seuss’ “The Lorax”. My 2-year-old nephew and I watch it together and I love to spend time with him!

What’s your favourite place you have visited?

My favourite place that I’ve visited is definitely Krakow, Poland. I went there in 2016 for World Youth Day.

Have you had your 15 mins of fame?

I definitely have not had my 15 minutes of fame, but I like to live a quiet life!

What’s your favourite quote?

My favourite quote is “Though she be but little, she is fierce” – Shakespeare (I’m fairly short, so during my time as a freestyle wrestler for 10 years, I lived by this)!

What’s your favourite cereal?

My favourite cereal is my childhood favourite, Cinnamon Toast Crunch!


NEED A QUOTE? HAVE A QUESTION? CALL US—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Get to Know your National Program Manager, Lisa Barkhouse

hercules slr program manager

Get to Know your National Program Manager, Lisa Barkhouse

What’s it like to be the National Program Manager at Hercules SLR? We talk to Lisa Barkhouse, who trains and develops learning programs for Hercules SLR branches across Canada. 

We sit down with our National Program Manager, Lisa Barkhouse, to discuss her role at Hercules SLR, learning styles and why she’s passionate about training. 

Tell us about your educational/professional background:

I made the principals list in high school and received a bursary to attend Mount Saint Vince University, however for me, learning has been a continued process.

I’ve completed many programs like Dale Carnage, Life Coaching by Eleanor Beaton, ISO training with BDC, Steven Covey Leadership Coaching, and Woman in Business sessions, and this training has been so valuable for me to improve in my role. 

Can you tell us about your work experience before joining Hercules SLR?

Before starting at Hercules SLR, I worked at a variety of places! My very first job was in customer service as a cashier at Canadian Tire in 1985—This experience was key to learning how I wanted to treat other people. 

My first full-time job was at a family-run trucking business, ‘County Trucking’ doing manual accounting and using a two-way radio to communicate with the truckers. This was an interesting experience as we made the switch from a manual to digital system, which was called Business Visions.

In 1991, I left this role to work for my a family’s business, Darose Controls, which my uncle owned at the time. During this time, I had two kids, and decided to take 3 years off to enjoy my family, leaving this role. 

When I decided to re-enter the work-force, I worked as a bookkeeper for Gartec Industrial—Ann Kelly, one of the owners was a huge influence for me, as a mentor in business and leadership. Eventually, I went back to accounting then made the shift to sales in Gartec—In this role I built relationships and realized I loved getting to know people, which was a nice change from accounting.

I ended up working for a company called IMP Marine, now ‘Spartan Industrial Marine’. For the next 3 years, I learned about rigging, inspections and inside sales, and built great relationships there.

What made you decide to go into this industry?

Well, in high school, I had the best marks in was accounting! I was drawn to the start and finish process accounting provides.

But, I truly believed customer service chose me! Growing up, at the supper table my father would talk about his day building furniture, and later, as manager of trades at a university and tell us “You can do anything if you put your mind to it.”

He really instilled in me to learn, and take training and education on in all forms, in each roll I was in.  Accounting was just the start of my business understanding—Leading, influencing and getting people to see how they impact business in every roll is what excited me about leadership.

When did you decide to work for Hercules SLR?

I needed to work for an organization that challenged me and I could put all I learned to work. I understood rigging practices and inspections from IMP, and Hercules SLR stood out as an opportunity to improve even more. 

I actually frequented the same coffee shop every day, where Matt Corey (Hercules General Manager for the Atlantic region) went to. After seeing him there over a year, I asked him one day “What’s exciting at Hercules SLR? I’m interested if there might be an opportunity for me there.” He told me he’d be in touch, and the rest is history—I’m a firm believer that it never hurts to ask a question! 

Soon after, in October 2009, I started as a CSR (Customer Service Representative). I wanted to be the best CSR in the world—Yes, in the world! In my mind, if customer service was what life had in store for me, I’d do it with greatness.

3 months in to the roll, I was meeting all my KPI’s! Matt knew I could do more to help the branch and I was offered the role of Operations Manager. 

Picture this: There’s a new lady in-charge of a rigging shop, shipping department and webbing department—At my first Toolbox meeting, one of the riggers asked me, “What can you do we don’t already know?” After 3 months I was a leader for them now, and I had to show up much different than I did before. Eventually, I moved on to a new area of the company that focuses on the marine industry, which I was familiar with. When I delivered the news to our rigging team that I was leaving, let’s just say they were sad to see me go. I knew I’d earned their trust and proved I supported them. We had good profits, moral and built relationships, and I knew I’d be missed from this branch. 

Where have you traveled during your time at Hercules SLR?

I’ve traveled to so many places throughout Canada! As National Program Manager, I’ve travelled to train in Nova Scotia, Ontario, Quebec, Calgary and British Colombia to support the branches in operations, and leadership. 

You’ve been all over! Where have you enjoyed traveling to most?

I enjoyed working and helping throughout Nova Scotia with their operations, inventory & fish shows.

Over the last 3 years, I’ve spent most of my time in Ontario teaching the operations of Hercules, building the leaders to be effective, and understanding how they can impact the business in a positive way. 

We’ve been hard at work to influence, support and teach this region—I believe their leaders are set to stand out and lead their teams to a profitable region with a culture of outstanding leadership Hercules will be proud of. 

Is there anywhere that you would like to travel to in the future with Hercules SLR?

This year, Hercules will take me coast-to-coast—It’s important to me build relationships personally, and in my role. I’d like to work more in the East and West coast regions, and help them strengthen relationships with their customers, and show them the impact it has on operational & sales strategies. 

What’s something you’re most proud to have accomplished in your career as Program Manager at Hercules SLR?

I’m most proud to help others see their potential accomplishments—I stand for the success of others first.

When you work in service for others, you reap the rewards of success you could not have ever imagined. I love helping others be successful in their roles, but I can’t talk about my accomplishments and not share who’s given me support along the way. From the beginning with Matt Cory, Linda Kettle, Darlene Vickers, Chris Reid, Cory Young, Paul Johnston and Rose Efford are just some of the great people here that have pushed me to be better. 

Overall, my greatest accomplishment is earning trust by delivering results to the business, and be given a role to help others, and myself work in an environment that values continuous learning and growth. 

Can you give us a piece of advice on leadership?

It’s been said many times that “Leadership is a choice.”

Hercules works hard to make our roles better & easier—Each morning, I look into the mirror and ask myself “How will I help make Hercules better?” Make the team’s work easier?” I think big about my role and how I influence others to perform. 

If you’re not engaged, I think it’s important to ask why, and seek a support team to surround yourself and learn how you can get engaged. It’s way more fun to be apart of the team than sit on the bench.

As leaders, we need to educate teams on what we do each day to deliver results of the business objective. Delivering results to the business, this builds trust.

One of your core responsibilities as Program Manager at Hercules SLR is to create training plans—Can you give us some of your best tips to plan a training session? What do you focus on?

When I build training plans, I know time and learning styles can be the biggest constraints. 

It’s up to me to build something to start with—Then I share, get feedback, and build on what we already know to make it as efficient as it can be. My vision is to make training easy, useful and actionable.

This year I want to groom the on-boarding that has been built, and make sure every Hercules SLR team member, new or old, has the same base level of understanding of how our systems work.

This year, the topics I’m focused on supporting and training our staff in are:  

  • Margin building
  • Freight training
  • Inventory accuracy & adjustments
  • On-boarding CSR’s in sales, shipping & receiving
  • Branch Management handbook on roles & responsibilities
  • CertTracker training roll-out—Labour recovery, department training
  • National Sales Strategies training and score boarding
  • Quote conversion

Before you took on the role as Program Manager in a national capacity, you had a lot of success as a Branch Manager—What kind of things did you achieve? 

One undertaking that was an enormous success, was improving operational strategies by delivering 93% labour recovery in our manufacturing department during our first 6 months in business. Last year, this department hit their 85% target, improving by 10% in the last 6 months, and they did it with 1½ fewer staff members. 

Another project that was a major accomplishment was work on a CSR-confident sales approach. I worked to launch initiatives like the Air Miles program, new product programs and product & services training to give CSR’s better tools to provide the best customer experience they can. We’ve put CSR’s on the road with our outside sales representatives to learn more about our customer’s lives, actually see the sites & projects they work on and be able to build stronger relationships with them and give the best service possible. 


FOR RELATED READING, CHECK OUT OUR BLOGS:

TIPS FOR TAGLINES | TRAINING TUESDAY

GET TO KNOW YOUR TRAINING SPECIALIST, JAMIE ENGLAND

GET TO KNOW HERCULES MARKETING SPECIALIST, AMANDA WHITE


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HR@HERCULESSLR.COM  (902) 468-6827

 


Hercules SLR is part of Hercules Group of Companies, with locations and unique businesses coast-to-coast. We provide securing, lifting and rigging services for sectors in Canada and Internationally. Hercules SLR serves the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com