Employee Spotlight | Lee-ah Durance, Customer Service Representative

Get to Know your Customer Service Representative, Lee-ah Durance

Get to know the team at Hercules SLR in Sarnia, Ontario! Meet Lee-ah Durance, the Customer Service Representative extraordinaire who wears many hats at the Sarnia branch.

Read on to learn more about Lee-ah’s role at Hercules SLR and what she loves about the rigging industry!

Tell us about your educational/professional background:

I come from business to business sales but in a different sector. This has helped me in my role at Hercules SLR. I have grown up with valley workers and understand the long hours and hard word that is everyday life of Chemical Valley. I am proud to now work alongside these men and women and can relate to them- which I think aids the customer relations and keeps them coming back!

An interesting fact about you is…

When training and learning about chain slings I found them easier to understand because of my jewelry making background. Chain sling components are just like jewelry components and comparing the two ensures I don’t miss pieces (like hammerlocks) in my chain slings.

Can you tell us about your work experience before joining Hercules SLR?

I have been working outside the house (I say this because I grew up on a hobby farm and have always had chores) since grade 9. Most of my experience is within an office, but I’ve worked on a farm; at a gas station and restaurant mix; and waitressed- to mention a few.

Why did you decide to work for Hercules SLR?

When I first saw the job description I was drawn to apply because of my previous sales experience. I researched the company and read through the website. I felt like Hercules SLR was a company that treated their employees fairly and that there was room to grow both personally and professionally. Once I met Brian Moniz I found he was the personification of everything I had already read about Hercules SLR. This made me feel comfortable and excited to work with him and the company. When I was offered the job I was overjoyed- I knew that Hercules SLR was somewhere I wanted to work and grow.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

I am proud every time we get a return customer because of our service. A customer showed me a few pictures of a big lift they did with 8 black round slings. I had worked closely with him on this order and was really proud of the final product and images.

What do you enjoy most about working in the rigging industry?

I enjoy talking to the customers and hearing about our products in action. I grew up with industry workers and am proud and happy to be a part of it now.

Why do you work safe?

I work safe because at the end of the day I want to get home to my partner and step-daughter. I believe in a work-life balance. Although I love my job and believe I go the extra mile for my customers- I also want to be able to go home and enjoy time with my family and friends.

NEED A QUOTE? HAVE A QUESTION? CALL US—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.

Québec, QC : Préposé à l’entrepôt /Warehouse Associate

Préposé à l’entrepôt /Warehouse Associate

Québec, QC

Temps plein, Permanent

Full-time, Permanent

Qui nous sommes

Hercules SLR Inc. est une société privée avec des succursales et des bureaux situés partout au Canada. Alors qu’Hercules est devenu une multitude de secteurs industriels, nous nous spécialisons dans les équipements, les produits et les services destinés aux applications de sécurisation, de levage et de gréage. En tant que membre du groupe de sociétés Hercules, nous nous employons à être le chef de file des secteurs que nous desservons. Nous mettons l’accent sur l’amélioration continue des compétences et des capacités de nos employés et nous sommes fiers d’avoir construit et amélioré nos cultures de sécurité et de service à la clientèle dévoué.

Ce que nous recherchons

Un Candidat autonome fort qui se joindra à nous en tant que préposé à l’entrepôt a notre succursale en Québec, QC. Le préposé à l’entrepôt participe aux différentes fonctions de l’entrepôt. Il veille à la bonne organisation de l’entrepôt et de l’inventaire/équipement ainsi qu’à l’emballage, l’envoi, la réception et la distribution des marchandises et fournitures.

Ce que nous offrons

  • Un programme complet de rémunération et d’avantages sociaux comprenant:
  • Couverture santé et dentaire
  • Plan de retraite
  • Incitatif santé et bien-être

Responsabilités principales

  • Prépare, emballe et arrange les envois avec les compagnies de transport.
  • Expédie les commandes des clients et les transferts de succursales en veillant à ce que toute la documentation requise soit remplie et précise.
  • Obtient les taux et les devis d’emplacement pour les envois
  • Trace les envois s’il y a lieu
  • Réceptionne, décharge, trie les commandes et les transferts inter-compagnies de manière précise et en temps et lieu
  • Maintient les emplacements précis des bacs pour toutes les marchandises de l’entrepôt

Qualifications

  • Diplôme d’école secondaire ou équivalent
  • Expérience dans un environnement de travail en entrepôt
  • Connaissances en informatique
  • Formation préalable de conduite des chariots élévateurs
  • Être capable de soulever 50lb en toute sécurité depuis le niveau du sol jusqu’à la hauteur de taille
  • Être capable de monter aux échelles et de travailler à une hauteur supérieure à 10’

Pour postuler, s’il vous plaît envoyer votre CV et lettre de motivation à hr@herculesslr.com.  S’il vous plaît indiquer à qu’elle position vous postulez.

Veuillez noter: Une des conditions de l’emploi exige que les candidats choisis se soumettent et réussissent une évaluation du casier judiciaire.

Nous souhaitons remercier toutes les candidatures, nous communiquerons seulement avec les personnes sélectionnées pour un entretien.

Who we are

Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

What we are looking for

A strong self starter for the position of Warehouse Associate in our branch in Quebec, QC. Reporting to the Manager, this role is to assist with various functions in the warehouse including the production area to ensure customers’ needs are met.

What we offer

  • Comprehensive compensation and benefits package
  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Key responsibilities

  • Prepare, package and schedule out-going shipments with transport companies
  • Ship customer orders and branch transfers ensuring all required paperwork is complete and accurate
  • Obtain rate and spot quotes for shipments
  • Track shipments as required
  • Receive, unload, sort orders and inter-company transfers accurately and in a timely manner
  • Maintains accurate bin locations for all goods in the warehouse

Qualifications:

  • High school degree or equivalent
  • Experience in a warehouse environment
  • Computer experience and attention to detail
  • Previous training in forklift operation
  • Able to safely lift 50 lbs. from floor level to waist level
  • Able to climb ladders and work at heights over 10’

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

Ville St. Laurent, QC: Inspecteur/Inspector

Inspecteur/Inspector

Ville St. Laurent, QC

Temps plein, Permanent

Full-time, Permanent

Qui nous sommes

Hercules SLR Inc. est une société privée avec des succursales et des bureaux situés partout au Canada. Alors qu’Hercules est devenu une multitude de secteurs industriels, nous nous spécialisons dans les équipements, les produits et les services destinés aux applications de sécurisation, de levage et de gréage. En tant que membre du groupe de sociétés Hercules, nous nous employons à être le chef de file des secteurs que nous desservons. Nous mettons l’accent sur l’amélioration continue des compétences et des capacités de nos employés et nous sommes fiers d’avoir construit et amélioré nos cultures de sécurité et de service à la clientèle dévoué.

Ce que nous recherchons

Un Candidat autonome fort qui se joindra à nous en tant que Inspecteur à Ville St Laurent, Québec. Relevant du superviseur, l’inspecteur effectue les inspections et les essais sur l’équipement de levage inférieur au crochet, l’équipement de gréage et de prévention des chutes pour veiller à ce que la certification de sécurité soit conforme aux règlements provinciaux et fédéraux.

Ce que nous offrons

  • Un programme complet de rémunération et d’avantages sociaux comprenant:
  • Couverture santé et dentaire
  • Plan de retraite
  • Incitatif santé et bien-être

Responsabilités principales

  • Effectue les inspections et les essais sur l’équipement de levage inférieur au crochet, l’équipement de gréage et de prévention des chutes
  • Remplit les rapports des articles inspectés et les soumets pour traitement
  • Soumet les rapports à la fin du travail ou de la journée en fonction des spécifications de la tâche
  • Maintient la documentation et les registres d’inventaire utilisés pour la facturation et la certification
  • Maintient l’équipement de la compagnie utilisé sur une base quotidienne/hebdomadaire/mensuelle

Qualifications

  • Diplôme d’école secondaire ou équivalent
  • Expérience ou formation connexe de base de travail technique/mécanique ; expérience et formation en électromécanique est un atout
  • Centré sur le client
  • Capacité de travail sans supervision
  • Capacité d’utilisation efficace de Microsoft Office et des compétences solides en informatique.
  • Dossier de conduite exemplaire
  • Être capable de soulever 50lb en toute sécurité depuis le niveau du sol jusqu’à la hauteur de taille
  • Être capable de monter aux échelles et de travailler à une hauteur supérieure à 10’

Pour postuler, s’il vous plaît envoyer votre CV et lettre de motivation à hr@herculesslr.com.  S’il vous plaît indiquer à qu’elle position vous postulez.

Veuillez noter: Une des conditions de l’emploi exige que les candidats choisis se soumettent et réussissent une évaluation du casier judiciaire.

Veuillez noter: Une des conditions de l’emploi exige que les candidats choisis fournissent un dossier de conduite indiquant pas plus de six points de pertes d’inaptitude au cours des trois années at aucune infraction pénale au code de la route.

Nous souhaitons remercier toutes les candidatures, nous communiquerons seulement avec les personnes sélectionnées pour un entretien.

Who we are

Hercules SLR is a privately-owned company with branches and offices located across Canada. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

What we are looking for

A strong self-starter to join us in the role of Inspector at Ville St Laurent, Quebec. Reporting to the supervisor, the inspector conducts inspections and tests on lower hook lifting equipment, rigging and fall prevention equipment to ensure that safety certification complies with provincial and federal regulations.

What we offer

  • Comprehensive compensation and benefits package
  • Company Group Insurance Coverage
  • Pension Plan
  • Health and Wellness Incentive

Main responsibilities

  • Performs inspections and tests on lower hook lift equipment, rigging and fall prevention equipment
  • Fulfills reports of inspected items and submissions for processing
  • Submits reports at the end of the work or day based on task specifications
  • Maintains documentation and inventory records used for billing and certification Maintains company equipment used on a daily/weekly/ monthly basis

Qualifications

  • High school diploma or equivalent
  • Experience or related basic technical/mechanical training; electromechanical experience and training is an asset
  • Customer-centric
  • Ability to work without supervision
  • Efficient use of Microsoft Office and strong computer skills
  • Exemplary driving record
  • Be able to safely lift 50lb from ground level to waist height
  • Being able to climb ladders and work at a height greater than 10’

To apply, please send your resume and cover letter to hr@herculesslr.com. Please indicate which position you are applying to.

Please note: Successful candidates will be required to pass a criminal background check as a condition of employment.

Please note: Successful candidates must provide a driver’s abstract with driving records from the Department of Motor Vehicles showing less than 6 demerit points loss in the last 3 years and no criminal infraction on traffic laws and no responsible accidents other than the ones on file.

We thank all applicants for their interest, only candidates chosen for an interview will be contacted.

 

The 7 Habits of Highly Effective People | #HercAtWork

7 Habits of Highly Effective People

At Hercules Group of Companies, we know the importance of long-term learning and growth. We’re constantly working to provide opportunities for our employees to improve their skills and capabilities because we hire and keep the best. We place a strong emphasis on formal leadership & technical skills training, because we know it’s an essential stepping stone for our workforce, and the company as a whole, to be its best.

7 HABITS: THE BEGINNING

At the beginning of 2019, we circulated a Values and Attitude survey to gauge our employees’ needs and feelings for the company, which helps us understand the needs of the company and our teams. From this survey, we learned Hercules GoC needed an effective tool to support our leaders so they have the tools they need to achieve results & properly lead our teams.

hercules slr outside sales manager 7 habits of highly effective people practice
Outside Sales and Account Manager, Brad Dalton, “in the moment” with his daughter.

To accomplish this goal, we chose Franklin Covey’s 7 Habits of Highly Effective People—It provides a fantastic framework that help’s with all aspects of our busy lives, not just inside of the office. I think many of us can relate to stresses from taking work home with us, and vice-versa. In a leadership position, you can’t be the best mentor you can be if you’re struggling on your own day-to-day. You can’t pour from an empty cup!

What’s it like to pour from an empty cup? Here’s what our Outside Sales and Account Manager, Brad Dalton had to say about struggling to find work-life balance—”Before the course I used to bring work home with me at times, which prevented me from being the best dad and spouse I could, AND SHOULD be. Since taking the 7 Habits of Highly Effective People course, and applying all 7 habits, I’ve been able to turn the switch off when I walk in the house, and really live in the moment. I act different, I think different, and I’m always striving to improve home life for our kids. I’ve been doing more activities with them and can’t stress enough how I’ve learned to appreciate and be mindful of my time. It’s opened my eyes and given me a renewed perspective on how lucky I am.”

7 HABITS: THE EXPERIENCE

Hercules Group of Companies leaders completed 2 rounds of this program. The first focused on learning the 7 Habits which are: Be Proactive, Begin with the End in Mind, Put First Things First, Think Win/Win, Seek First to Understand, Then to be Understood, Synergize, and Sharpen the Saw.

What did leaders at Hercules GoC do to really learn and apply these habits? Leader’s were inspired by videos of other companies success & experience using the 7 Habits, they shared meaningful discussion and participated in group & role-playing activities like the “Big Rocks” exercise. What on Earth is a ‘big rock’ other than a hunk of minerals? Discover what ‘big rocks’ are in the video below!

7 HABITS: IN PRACTICE

franklin covey 7 habits of highly effective people quotes habit 6 synergy
Habit 6: Synergize, the principle of creative cooperation.

Hercules SLR Branch Manager from Langley BC, Deanna MacDonald, shared some of these habits with her team as she implemented them. One team member shared that they’ve taped this habit to their computer, “Be synergistic with yourself. Don’t take insults personally, sidestep negative energy, and look for the good in others. You can utilize that good—As different as it may be—To improve your point of view and enlarge your perspective.” They added, “I have felt this way a lot and reading this really helps me to not take everything personally. Sometimes other people and myself included, could be having a bad day and may come across in the wrong way. I had this experience recently only to realize that the other person was having a bad day!” -- A great perspective to take away from the 7 Habits!

The second round was all about taking what was learned and implementing it as leaders! They continued on to meet in small groups on a bi-weekly basis following the training, so that the meaningful discussion could continue as they worked through the remainder of the program and read The 7 Habits of Highly Effective People book.

How have the 7 Habits helped Hercules’ Financial Analyst, Angela Nguyen? She shared how the 7 Habits program has affected her day-to-day life, and says, “It did not happen right away after the course, but with continuous practice, group discussions and my beloved colleagues working as my accountability partners, I feel that positive change is happening to me and I gradually feel stronger and closer to a better version of myself. I also see people and circumstances through a different and more positive angle which urges me to take steps and reflect again and again to better understand, think win-win and synergize with people including colleagues, stakeholders at work and family members at home.”

7 HABITS: THINKING & LIVING WIN-WIN 

Now that we’ve seen the positive affects the 7 Habits program has had on the everyday lives of Hercules Group of Companies leaders—We’re incredibly excited to announce we’ll be rolling it out to all staff! Over the course of 4 months, Hercules Group of Companies leaders will share what they’ve learned with the rest of the company as we share & guide them through all 7 habits of highly effective people, and we’re talking the talk and walking the walk—We’re sharing how their managers have been implementing those habits into their daily lives and making big changes.

We can’t wait to see how the 7 Habits training continues to impact Hercules Group of Companies—This is one of many steps forward in our never-ending learning journey. We’re confident it’ll result in us serving customers & clients better, but also help us become better family members, friends, neighbours and peers—Which is just as valuable & important to Hercules Group of Companies.

USING THE 7 HABITS AND SHARING IT ON LINKED, TWITTER, INSTAGRAM OR FACEBOOK? TAG US AND USE THE HASHTAG #7HABITSHERC AND #HERCATWORK.  


OF COURSE WE’RE DEDICATED TO LEARNING—WE HAVE OUR OWN TRAINING ACADEMY!  CALL US—HERCULES SLR OFFERS AN EXTENSIVE SUITE OF HIGH-QUALITY SAFETY TRAINING AND CERTIFICATION COURSES.

Employee Spotlight: Isabelle Bulmer, Territory Sales Manager

hercules slr territory sales manager blog header

Get to Know your Territory Sales Manager, Isabelle Bulmer

What’s it like to work at Herc? Meet Isabelle Bulmer, our Territory Sales Manager (an avid gym-goer!) based at Hercules SLR in Moncton, New Brunswick.

When Isabelle’s not at Hercules SLR, she love to be at the gym and has a huge passion for health, fitness, self-improvement and spending time with her family.

Read on to learn more about what Isabelle’s role at Hercules SLR and what she loves about the rigging industry.

Tell us about your educational/professional background:

For the past 17 years I’ve worked in managerial roles, with 14 years spent in the contact center industry.

Can you tell us about your work experience before joining Hercules SLR?

Before I joined Hercules SLR, I worked as an Operations Manager for United Rentals, and before that I spent 10 years at VitalAire.

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because it was still a job that served the construction industry, which I find very interesting and challenging. And, the learning opportunities with Hercules SLR are endless!

Isabelle Bulmer, Territory Sales Manager in New Brunswick

 

 

 

 

 

 

 

 

 

Where have you traveled during your time at Hercules SLR, and where did you enjoy traveling to most? Anywhere you’d like to travel in the future with Hercules SLR?

I’ve been to Dartmouth a few times for training, but I’ve since taken on the new Territory Sales Manager role at Hercules SLR where I’ll see clients outside the branch—I look forward to hitting the road. meeting new clients and travelling to different cities in my territory.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Within a few months, I was able to move into the Territory Sales position—I can’t wait to begin my journey, since sales have been a passion for me and I’ve been wanting to move into this type of role for awhile. I’m so thankful Hercules SLR could give me this opportunity!

What do you enjoy most about working in the rigging industry?

I enjoy the unlimited amount of product and knowledge there is to learn in the rigging industry, and the never-ending learning opportunities.

Why do you work safe?

I work safe because I have 2 children at home who require more than your average care, so it’s important for them to have the support & love they need and deserve. Coming home to them each day keeps me motivated.

I’m passionate about my health & always working to become a healthier, stronger & better me, so I can be there for my kids and have the energy to keep going, and feel GREAT while doing it!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Employee Spotlight: Olivia Whidden, CSR

hercules slr customer service representative in new brunswick

Get to Know Olivia Whidden, CSR in Moncton, NB

Get to know the team at Hercules SLR in Moncton, New Brunswick! Meet Olivia Whidden, a Customer Service Representative (and newlywed!) who’s recently joined the team at our Moncton branch.

When Olivia’s not at Hercules, she enjoys spending time with her husband and family—The most important thing about her? She’s a champ at using chopsticks.

Read on to learn more about Olivia’s role at Hercules SLR and what she loves about the rigging industry in New Brunswick.

Tell us about your educational/professional background:

I recently graduated from Riverview High School in New Brunswick! I’m getting my feet wet at Hercules SLR

An interesting fact about Olivia is…

I’m a newlywed, so I love spending time with my family (old and new!) But the most important thing about me is that I use chopsticks really well!

Can you tell us about your work experience before joining Hercules SLR?

Before I starting at Hercules SLR, I did a lot of customer service work—This led to a role as the Maintenance and Technology Manager for McDonalds.

Olivia Whidden, CSR at Hercules SLR in Moncton, NB.

 

 

 

 

 

 

 

 

 

 

 

Why did you decide to work for Hercules SLR?

I decided to work for Hercules SLR because I wanted to work for a company that provides a challenge for me and is people-centered.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Even though I’m newer to the team, I’m really proud of how much I’ve picked up in such a short amount of time—I caught on how-to navigate Streamline, our CRM & Logistics software quickly, which I’m happy about.

What do you enjoy most about working in the rigging industry?

I love to discover new things, so I love that there’s always something new to learn each day.

Why do you work safe? 

I work safe so I can go home to my husband….Instead of asking him to pick me up at the hospital!


NEED A QUOTE? HAVE A QUESTION? CALL US IN NEW BRUNSWICK—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

#HercAtWork: Madison Parkin, Inside/Outside Sales

worker standing by fall protection equipment

New #HercAtWork Alert: Meet Madison Parkin, Inside/Outside Sales 

Meet Madison Parkin! Madison Parkin has just joined the Hercules SLR team in Sarnia, Ontario as our Inside/Outside Sales Representative. Read on to learn a little bit more about Madison & discover her answers to 10 fun questions—Welcome to the Hercules SLR team! 

What was your first job?

My first job was as a camp counselor.

Have you meet anyone famous?

I’ve met Tessa Virtue & Scott Moir at a skating competition.

Who’s someone you really admire?

I really admire my dad, because when he is faced with challenge or adversity, he faces it head on and works so hard to overcome them.

What’s your favourite family tradition?

My favourite family tradition is to have a “Secret Santa” gift exchange on Christmas eve, where we buy each other pajamas, make Christmas treats, and have hot chocolate. We watch Christmas movies together and it’s such a great time!

What is something you want to do next year?

Next year I want to have my wedding go off with no problems (and If you’ve ever planned one yourself, you know there’s always something that goes wrong!)

madison parkin inside/outside sales rep

What’s your favourite movie?

My favourite movie is Dr. Seuss’ “The Lorax”. My 2-year-old nephew and I watch it together and I love to spend time with him!

What’s your favourite place you have visited?

My favourite place that I’ve visited is definitely Krakow, Poland. I went there in 2016 for World Youth Day.

Have you had your 15 mins of fame?

I definitely have not had my 15 minutes of fame, but I like to live a quiet life!

What’s your favourite quote?

My favourite quote is “Though she be but little, she is fierce” – Shakespeare (I’m fairly short, so during my time as a freestyle wrestler for 10 years, I lived by this)!

What’s your favourite cereal?

My favourite cereal is my childhood favourite, Cinnamon Toast Crunch!


NEED A QUOTE? HAVE A QUESTION? CALL US—WE KNOW THE (WIRE) ROPES & EVERYTHING RIGGING-RELATED.   

Get to Know your National Program Manager, Lisa Barkhouse

hercules slr program manager

Get to Know your National Program Manager, Lisa Barkhouse

What’s it like to be the National Program Manager at Hercules SLR? We talk to Lisa Barkhouse, who trains and develops learning programs for Hercules SLR branches across Canada. 

We sit down with our National Program Manager, Lisa Barkhouse, to discuss her role at Hercules SLR, learning styles and why she’s passionate about training. 

Tell us about your educational/professional background:

I made the principals list in high school and received a bursary to attend Mount Saint Vince University, however for me, learning has been a continued process.

I’ve completed many programs like Dale Carnage, Life Coaching by Eleanor Beaton, ISO training with BDC, Steven Covey Leadership Coaching, and Woman in Business sessions, and this training has been so valuable for me to improve in my role. 

Can you tell us about your work experience before joining Hercules SLR?

Before starting at Hercules SLR, I worked at a variety of places! My very first job was in customer service as a cashier at Canadian Tire in 1985—This experience was key to learning how I wanted to treat other people. 

My first full-time job was at a family-run trucking business, ‘County Trucking’ doing manual accounting and using a two-way radio to communicate with the truckers. This was an interesting experience as we made the switch from a manual to digital system, which was called Business Visions.

In 1991, I left this role to work for my a family’s business, Darose Controls, which my uncle owned at the time. During this time, I had two kids, and decided to take 3 years off to enjoy my family, leaving this role. 

When I decided to re-enter the work-force, I worked as a bookkeeper for Gartec Industrial—Ann Kelly, one of the owners was a huge influence for me, as a mentor in business and leadership. Eventually, I went back to accounting then made the shift to sales in Gartec—In this role I built relationships and realized I loved getting to know people, which was a nice change from accounting.

I ended up working for a company called IMP Marine, now ‘Spartan Industrial Marine’. For the next 3 years, I learned about rigging, inspections and inside sales, and built great relationships there.

What made you decide to go into this industry?

Well, in high school, I had the best marks in was accounting! I was drawn to the start and finish process accounting provides.

But, I truly believed customer service chose me! Growing up, at the supper table my father would talk about his day building furniture, and later, as manager of trades at a university and tell us “You can do anything if you put your mind to it.”

He really instilled in me to learn, and take training and education on in all forms, in each roll I was in.  Accounting was just the start of my business understanding—Leading, influencing and getting people to see how they impact business in every roll is what excited me about leadership.

When did you decide to work for Hercules SLR?

I needed to work for an organization that challenged me and I could put all I learned to work. I understood rigging practices and inspections from IMP, and Hercules SLR stood out as an opportunity to improve even more. 

I actually frequented the same coffee shop every day, where Matt Corey (Hercules General Manager for the Atlantic region) went to. After seeing him there over a year, I asked him one day “What’s exciting at Hercules SLR? I’m interested if there might be an opportunity for me there.” He told me he’d be in touch, and the rest is history—I’m a firm believer that it never hurts to ask a question! 

Soon after, in October 2009, I started as a CSR (Customer Service Representative). I wanted to be the best CSR in the world—Yes, in the world! In my mind, if customer service was what life had in store for me, I’d do it with greatness.

3 months in to the roll, I was meeting all my KPI’s! Matt knew I could do more to help the branch and I was offered the role of Operations Manager. 

Picture this: There’s a new lady in-charge of a rigging shop, shipping department and webbing department—At my first Toolbox meeting, one of the riggers asked me, “What can you do we don’t already know?” After 3 months I was a leader for them now, and I had to show up much different than I did before. Eventually, I moved on to a new area of the company that focuses on the marine industry, which I was familiar with. When I delivered the news to our rigging team that I was leaving, let’s just say they were sad to see me go. I knew I’d earned their trust and proved I supported them. We had good profits, moral and built relationships, and I knew I’d be missed from this branch. 

Where have you traveled during your time at Hercules SLR?

I’ve traveled to so many places throughout Canada! As National Program Manager, I’ve travelled to train in Nova Scotia, Ontario, Quebec, Calgary and British Colombia to support the branches in operations, and leadership. 

You’ve been all over! Where have you enjoyed traveling to most?

I enjoyed working and helping throughout Nova Scotia with their operations, inventory & fish shows.

Over the last 3 years, I’ve spent most of my time in Ontario teaching the operations of Hercules, building the leaders to be effective, and understanding how they can impact the business in a positive way. 

We’ve been hard at work to influence, support and teach this region—I believe their leaders are set to stand out and lead their teams to a profitable region with a culture of outstanding leadership Hercules will be proud of. 

Is there anywhere that you would like to travel to in the future with Hercules SLR?

This year, Hercules will take me coast-to-coast—It’s important to me build relationships personally, and in my role. I’d like to work more in the East and West coast regions, and help them strengthen relationships with their customers, and show them the impact it has on operational & sales strategies. 

What’s something you’re most proud to have accomplished in your career as Program Manager at Hercules SLR?

I’m most proud to help others see their potential accomplishments—I stand for the success of others first.

When you work in service for others, you reap the rewards of success you could not have ever imagined. I love helping others be successful in their roles, but I can’t talk about my accomplishments and not share who’s given me support along the way. From the beginning with Matt Cory, Linda Kettle, Darlene Vickers, Chris Reid, Cory Young, Paul Johnston and Rose Efford are just some of the great people here that have pushed me to be better. 

Overall, my greatest accomplishment is earning trust by delivering results to the business, and be given a role to help others, and myself work in an environment that values continuous learning and growth. 

Can you give us a piece of advice on leadership?

It’s been said many times that “Leadership is a choice.”

Hercules works hard to make our roles better & easier—Each morning, I look into the mirror and ask myself “How will I help make Hercules better?” Make the team’s work easier?” I think big about my role and how I influence others to perform. 

If you’re not engaged, I think it’s important to ask why, and seek a support team to surround yourself and learn how you can get engaged. It’s way more fun to be apart of the team than sit on the bench.

As leaders, we need to educate teams on what we do each day to deliver results of the business objective. Delivering results to the business, this builds trust.

One of your core responsibilities as Program Manager at Hercules SLR is to create training plans—Can you give us some of your best tips to plan a training session? What do you focus on?

When I build training plans, I know time and learning styles can be the biggest constraints. 

It’s up to me to build something to start with—Then I share, get feedback, and build on what we already know to make it as efficient as it can be. My vision is to make training easy, useful and actionable.

This year I want to groom the on-boarding that has been built, and make sure every Hercules SLR team member, new or old, has the same base level of understanding of how our systems work.

This year, the topics I’m focused on supporting and training our staff in are:  

  • Margin building
  • Freight training
  • Inventory accuracy & adjustments
  • On-boarding CSR’s in sales, shipping & receiving
  • Branch Management handbook on roles & responsibilities
  • CertTracker training roll-out—Labour recovery, department training
  • National Sales Strategies training and score boarding
  • Quote conversion

Before you took on the role as Program Manager in a national capacity, you had a lot of success as a Branch Manager—What kind of things did you achieve? 

One undertaking that was an enormous success, was improving operational strategies by delivering 93% labour recovery in our manufacturing department during our first 6 months in business. Last year, this department hit their 85% target, improving by 10% in the last 6 months, and they did it with 1½ fewer staff members. 

Another project that was a major accomplishment was work on a CSR-confident sales approach. I worked to launch initiatives like the Air Miles program, new product programs and product & services training to give CSR’s better tools to provide the best customer experience they can. We’ve put CSR’s on the road with our outside sales representatives to learn more about our customer’s lives, actually see the sites & projects they work on and be able to build stronger relationships with them and give the best service possible. 


FOR RELATED READING, CHECK OUT OUR BLOGS:

TIPS FOR TAGLINES | TRAINING TUESDAY

GET TO KNOW YOUR TRAINING SPECIALIST, JAMIE ENGLAND

GET TO KNOW HERCULES MARKETING SPECIALIST, AMANDA WHITE


ARE YOU ENERGIZED & ENGAGED?

JOIN US AND WORK AT HERC—LEARN OR APPLY BELOW

HR@HERCULESSLR.COM  (902) 468-6827

 


Hercules SLR is part of Hercules Group of Companies, with locations and unique businesses coast-to-coast. We provide securing, lifting and rigging services for sectors in Canada and Internationally. Hercules SLR serves the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries.

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com

Why Workplace Culture Matters | #HercAtWork

why workplace culture matters

FUN AT WORK: WHY WORKPLACE CULTURE MATTERS 

Fun at work is important, and this is one of the reasons why workplace culture matters — Seriously. We’ve went over our passion for safety before, but we’re also passionate about fun. 

Why is fun important? Well, an article from Monster states that a focus on happiness at work not only leads to a more positive workforce, but a better bottom-line, too.

Studies found organizations that had fun and were allowed to be silly were linked to higher employee engagement, retention and profitability. Another study completed by the University of Warwick found that happier employees put in more effort, and were more productive by 12%, and in some cases even 20% more productive.  

There are more abstract benefits that show why fun workplace culture matters, too—Workplaces that allow employees to have fun also allow them to be more creative, which often leads to employees to find unique solutions to organizational problems.   

Fun really is a win-win situation for employers, managers and employees. 

workplace culture matters employees dressed up for Halloween at Hercules slr
Some of our staff from ‘Accounts Receivable’ at Head Office having fun on Halloween

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WHY WORKPLACE CULTURE MATTERS | HOW HERCULES SLR HAS FUN

Here are just some of the ways we have fun at Hercules SLR: 

  • Contests and incentives for reaching goals, targets & achievements 
  • Social committee with activities like mini golf, axe-throwing and arts & craft nights  
  • Company comraderies
  • Collaborative and upbeat environment 

WHY WORKPLACE CULTURE MATTERS | PERKS OF HERC 

At Hercules SLR, we work hard and take pride in our work, but we know that sometimes it’s nice to sweeten the deal.

Hercules SLR offers: 

  • Fully-equipped break-room with vending machine, complementary coffee & tea and cooking appliances like a grill, toaster & kettle
  • On-the-job training (Videos, manuals, online power-point & resources) 
  • Free parking

WORK WITH HERC

WHAT ARE YOU WAITING FOR? 

HR@HERCULESSLR.COM 1-877-461-4876


FOR MORE ON WHY WORKPLACE CULTURE MATTERS,

VISIT OUR BLOG:

MEET YOUR HERCULES SLR INSPECTOR, QUINCY WARNER

MEET QUALITY ASSURANCE & SAFETY SPECIALIST, JAMES GOLEMIC

WELCOME TO HAMILTON, ONTARIO: MEET RIGGER JIM CASE


FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.

Women of Industry | Meet Josée, VSL Territory Sales Manager

Josee Verrette women of industry

Women of Industry | Meet Ville St. Laurent Territory Sales Manager, Josée Verrette

Hercules SLR celebrates women of industry at work and on our blog—Check it out and learn more about our Territory Sales Manager Josée Verrette, and her role at our branch in Ville St-Laurent, Quebec.

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Tell us about your educational/professional background and your work experience before joining Hercules SLR?

Well, I had two businesses before I joined Hercules SLR—I was worked in armed security for residential and commercial properties.

Eventually, my partner and I sold the security business and I went into a catering business with my boyfriend. The catering industry wasn’t quite for me, and decided it would be better to separate my personal life from my work life. 

I started to think about what I liked doing in my previous jobs, and how I could use that to look for the next role in my career. I realized when I owned my own business I enjoyed taking care of clients and customers the most—So I decided to make a shift to a customer service role, and it’s a perfect fit. I should have done it sooner! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Why did you decide to work for Hercules SLR?

I decided I wanted to work for a company that did something industrial, but most of the openings I saw expected you to have a lot of technical experience.

I stumbled across Hercules SLR and they weren’t seeking technical expertise—They had a lot of employees who knew the industry and product well, but were looking for personable employees who could lead with service and pick up the technical information as needed. It was a totally new industry, but I enjoyed it because it was a challenge to learn. 

Another aspect of Hercules SLR which I thought was honestly very cool was CertTracker! I was particularly excited since I was taking on a service role, and CertTracker complements service perfectly.

For example, if a customer calls and asks which equipment they have under-the-hook or when their next inspection is, I’m able to tell them right away and it’s all in one convenient place. 

It makes organization a breeze, too. I can pre-program CertTracker to send reminders to myself and the customer that inspections are approaching, and offer them spots to pre-book (inspections fill up fast!) The client doesn’t have to think about inspections or paperwork—This truly makes Hercules SLR a one-stop-shop! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Where have you traveled during your time at Hercules SLR?

So far, I’ve travelled to head office in Dartmouth, Nova Scotia. When I was hired, there was no Sales Manager here in Ville St-Laurent, so I did my interview with Troy, from head office and Mourad, the Quebec Area Manager.

After I was hired, I travelled to head office for some training.

I’ve travelled quite a bit throughout Quebec during my time with Hercules SLR because I had a large territory to cover—Around 1 1/2 hours from my place. Since last-month actually, my territory has gotten smaller, and now I just cover part of Montreal which doesn’t take me quite as far! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What kind of training have you completed at Hercules SLR?

I’ve completed a lot of internal training, something I love that’s available to us at Hercules SLR. I’ve completed the Fundamentals of Rigging course, Sling & Rigging course and Fall Protection training in Montreal with Ame, an Engineer at the Montreal branch. 

When I came for my very first interview, I basically knew that Hercules SLR was a crane company. 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Is there anywhere that you would like to travel to in the future with Hercules SLR?

You know what? Right now, I enjoy being here in Ville St-Laurent! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What’s something you’re most proud to have accomplished in your career at Hercules SLR?

Well, when I first arrived at Hercules SLR the branches team had gotten smaller, which made it difficult to complete as much service as the branch was used to. 

When I started making calls, I would tell prospective clients “Just try me—The worst thing that happens is you don’t like the service, but if you do, we’ll continue!” 

A big success for me was a client that had chosen to have their service done by a different company—Which I saw as a challenge. I love a challenge! I offered to provide them service, and made sure to check-in with them and track their progress. Eventually, our branch was able to do their under-the-hook inspections and supply them slings. 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | What’s something you love about the securing, lifting and rigging industry?

It might seem funny, but I realized I enjoyed an industrial environment while operating my armed security company. There, we would install the trim-wiring in houses—When you purchase a new house, it contains all the wiring for an alarm system and you install it, so we worked alongside workers from the construction industry.

I love strapping on my hard hat and steel toes, and working alongside so many people with tons of technical knowledge—I learn something new in the securing, lifting and rigging industry everyday! 

WOMEN OF INDUSTRY, JOSÉE VERRETTE | Give us some advice for young people who work, or want to work in an industrial environment:

I think experience in sales is a huge asset for working in this industry, and my role in particular. Here in Ville St-Laurent, I have a variety of roles day-to-day—From being on the road visiting clients, to working in my office, I love the freedom my role at Hercules SLR gives me. Sales experience helps you tremendously with customer service.

It allows you to learn the technical knowledge and deliver excellent valued, customer service. For example, I’ve worked with many crane technicians that have a lot of technical knowledge, but don’t always want to transition into sales. If you already have experience delivering great service and are eager to learn, you can go far in an industrial environment. 


WORK WITH WOMEN OF INDUSTRY

VIEW & APPLY FOR POSITIONS AT HERCULES SLR BELOW

HR@HERCULESSLR.COM 902-468-6827


FOR RELATED ARTICLES

VISIT OUR BLOG:

WOMEN IN INDUSTRY: ADRIANA MARTIN, BRANCH MANAGER TALKS SECURING & SAFETY IN SUDBURY

GET TO KNOW YOUR TERRITORY MANAGER, MARC ANTOINE-NOLIN

WOMEN WITH SKILL: KELLY BAIRD-PESTELL TALKS RIGGING INDUSTRY & TEAMWORK


STAY IN THE LOOP—FOLLOW US

FACEBOOK  LINKEDIN  TWITTER  INSTAGRAM YOUTUBE


Hercules SLR is part of the Hercules Group of Companies. We have a unique portfolio of businesses nationally, with locations coast-to-coast. Hercules Group of Companies provides extensive coverage of products and services that support a variety of sectors across Canada which includes the energy, oil & gas, manufacturing, construction, aerospace, infrastructure, utilities, mining and marine industries. 

Hercules Group of Companies is comprised of: Hercules SLRHercules Machining & Millwright ServicesSpartan Industrial MarineStellar Industrial Sales and Wire Rope Atlantic.

We have the ability to provide any hoisting solution your business or project will need. Call us today for more information. 1-877-461-4876 or email info@herculesslr.com. Don’t forget to follow us on FacebookTwitter and LinkedIn for more news and upcoming events.