Employee Spotlight | Lee-ah Durance, Customer Service Representative

Get to Know your Customer Service Representative, Lee-ah Durance

Get to know the team at Hercules SLR in Sarnia, Ontario! Meet Lee-ah Durance, the Customer Service Representative extraordinaire who wears many hats at the Sarnia branch.

Read on to learn more about Lee-ah’s role at Hercules SLR and what she loves about the rigging industry!

Tell us about your educational/professional background:

I come from business to business sales but in a different sector. This has helped me in my role at Hercules SLR. I have grown up with valley workers and understand the long hours and hard word that is everyday life of Chemical Valley. I am proud to now work alongside these men and women and can relate to them- which I think aids the customer relations and keeps them coming back!

An interesting fact about you is…

When training and learning about chain slings I found them easier to understand because of my jewelry making background. Chain sling components are just like jewelry components and comparing the two ensures I don’t miss pieces (like hammerlocks) in my chain slings.

Can you tell us about your work experience before joining Hercules SLR?

I have been working outside the house (I say this because I grew up on a hobby farm and have always had chores) since grade 9. Most of my experience is within an office, but I’ve worked on a farm; at a gas station and restaurant mix; and waitressed- to mention a few.

Why did you decide to work for Hercules SLR?

When I first saw the job description I was drawn to apply because of my previous sales experience. I researched the company and read through the website. I felt like Hercules SLR was a company that treated their employees fairly and that there was room to grow both personally and professionally. Once I met Brian Moniz I found he was the personification of everything I had already read about Hercules SLR. This made me feel comfortable and excited to work with him and the company. When I was offered the job I was overjoyed- I knew that Hercules SLR was somewhere I wanted to work and grow.

What’s something you’re most proud to have accomplished in your career at Hercules SLR?

I am proud every time we get a return customer because of our service. A customer showed me a few pictures of a big lift they did with 8 black round slings. I had worked closely with him on this order and was really proud of the final product and images.

What do you enjoy most about working in the rigging industry?

I enjoy talking to the customers and hearing about our products in action. I grew up with industry workers and am proud and happy to be a part of it now.

Why do you work safe?

I work safe because at the end of the day I want to get home to my partner and step-daughter. I believe in a work-life balance. Although I love my job and believe I go the extra mile for my customers- I also want to be able to go home and enjoy time with my family and friends.


The Hercules Team During COVID-19 | #HercAtWork #HercAtHome

The Hercules Team During COVID-19| #HercAtWork #HercAtHome

The entire world has felt the effects of COVID-19, all in different ways than others. The Hercules Group of Companies has remained open during this time providing uninterrupted & safe customer service to Canada’s vital essential services.

Although we have remained open, business has most certainly not been as normal. We’ve been working very hard to take special measures to ensure the health and well-being of our employees, customers, and community while adhering to provincial guidelines. These measures are detailed here.

This has meant changing up the ways we do things – with some employees shifting to work from home while others on-site made changes to their work routine and procedure to allow for social distancing. Personal time at home also took a shift, just like everyone else!

These unprecedented times have been tough for many people. But the Hercules Group of Company has been holding on and trying our hardest to make the absolute best of the situation and changing routines. We’ve been sharing some of the highlights over on our social media channels (Facebook, Twitter, Instagram, Linkedin) but thought it would be fun to compile them all together here.

Here are some of the bright moments our team has shared with us during this time – Because we all need to be reminded to reflect on and relish the good:

1. Stuck-at-Home Entertainment

At work and at home our Hercules team, like everyone else, helped to flatten the curve and had to find all sorts of creative ways to entertain themselves. Here’s what Jeff Sheehan our Branch Manager from Newfoundland and his family got up to. T-shirt making, face/beard painting, and indoor hockey capers!

2. Creative Outlets

Many of our Hercules Team transitioned to working from home, and kept their sanity by finding different outlets for their creativity! These cute wood paintings were created by Hercules SLR National Program Manager, Lisa Barkhouse.

3. Work-From-Home Buddies

Our Hercules SLR Branch Manager in BC, Deanna MacDonald, shared this funny #HercAtHome moment she had with her son, Jaxton.

4. Sending Love to Healthcare Heros

Our Branch Manager Deanna in Langely BC, decided to show some love in her front window – Showing that all of our hearts, collectively go out to every healthcare and front line worker during this difficult time.

5. Working with Fur-Babies

Our furry friends had to adjust as much us, as many of them we not used to having us around all day. These two beauties are the fur babies of our VP of Sales and Operations Rose Efford.

6. Taking on Projects

Our National Program Manager Lisa Barkhouse kept herself busy building a new road on her property – Now that’s a way to keep busy!

7. Diving into Hobbies

Many of us took this time as an opportunity to dive into hobbies or pick up a new one! Our CSR in Langely BC, Paula Terrell did some awesome planting projects!

8. Keeping Active With the Family

This has been a time to cherish family, whether remotely or in person, it’s been so important we all remain connected. This is our Sudbury Territory Sales Manager Kelly having some fun with her family and keeping the Hercules Brand strong with those awesome toques!

9. Father-Son Projects

Our Hercules MMS Machinist Gregg Kinsman and his son Gage made this awesome project with oodles of creativity!

10. Social-Distanced Team Lunches

At Hercules SLR Brampton the distance may have changed but their team spirit is stronger than ever! They found ways to adapt to the current situation without having to give up team activities. These photos show how they re-organized their team lunch so they could still enjoy some Popeyes together.

11. Remote Family Coffee Dates

Our Service Supervisor, Arthur Lewis shared this moment where he was able to have a coffee with his daughter and granddaughters before work even though they have had to social distance from each other – How sweet!

Hercules SLR is proud to be an essential service in these unprecedented times. We remain open, while respecting the emergency measures put in place by our provincial governments and health advice.

We have set up specific drop-off and pick-up points in-store and you can call us ahead of time to make sure everything is ready before your arrival. Your safety is our priority and when you need us, we are here for you. Call us: 1 800 461-4876 or visit us online here to find the nearest branch: https://buff.ly/2FFkXMu