Aamir Khan is our System Administrator at our Head Office in Dartmouth, NS. We sat down with him to find out more about him and how he decided on a career in the IT (information technology) industry.
I started studying in Pakistan and did my Bachelor of Science in Electrical (Telecom) Engineering from COMSATS University. I worked there for a Telecommunication and Networking based company in a Network Support Engineer position. After that, I enrolled at Dalhousie University here in Nova Scotia where I completed my MEng in Internetworking degree. I started my career here in Canada with a Gaming company.
What was your work experience like before coming to Hercules SLR?
I’ve built my career working various roles in the Information Technology services environment. In my role as Systems Administrator at a renowned gaming company, I managed all the IT operations including network and servers in their Halifax studio. I’ve assisted all IT helpdesk patrons with their hardware and software issues for both PCs and Macs. My main duties were user management, IT equipment procurement & inventory, networks, IT security, servers, client services troubleshooting and desktop administration.
In my role as Network Support Engineer with a large Telecommunications company in Pakistan, I provided technical support to field technicians and customers to resolve network issues. I also assisted L1 network engineers and reduced the number of escalated ticket counts per day. I also researched issues on computer systems to resolve complaints, answer inquiries and outline solutions.
What made you decided to work for Hercules?
I saw a posting at Hercules SLR and they were looking for a skill set like mine. Even though I wasn’t familiar with the securing, lifting and rigging industry I decided to apply and it was a great opportunity!
“My daily challenges are less about technology than about learning how to get things done.“
What challenges do you face on a daily basis in your role and your IT career?
The best part of the job is getting to provide support and solution to technical problems to almost everyone in the company. My daily challenges are less about technology than about learning how to get things done. The academic world is often about examples and theory, and the real-world is about solving problems that arise. As a System Administrator I faced issues concerning group policy enforcement, mail-box optimization, mail flow, backup and restore, email tracking, printer usage, security and data protection, patching and restoration, performance issue, keeping users within baseline of organizational IT and security policy, hardware failure and replacement and answering requests for service fixes and tickets for IT problems.
Everyday is a challenge and learning experience from me. Someone said that good judgement comes from experience and that experience comes from bad judgement. You have to gain experience in order to learn how to solve problems.
Hercules is a safety company. How do you ensure your work safe?
As a system admin, I’m responsible to ensure the necessary integrity and reliability of systems and keep systems safe from external attacks by following ethical standards. These include ensuring that the operating system, software, and other applications are updated with the latest security patches. To work safe, I regularly keep logs and record system activities to ensure systems and networks are not interrupted so business operations are kept up and running.
What are your aspirations and goals within the company?
As Systems Administrator I want to utilize all the resources available for my role and to upskill my career. Also, I’d like to master all the IT operations! My goals are to advance my career in the field of IT by taking up the relevant certifications that have been approved and suggested by the company.
I want to see myself in the position of a systems engineer within Hercules SLR. These positions work to build the IT infrastructure of a company, and look for ways to optimize company technology to increase production and save money.
What are your passions outside of work?
I’m health conscious, so whenever I get free time I go to the gym. I also love travelling and have travelled many places across Canada. I have passion and plan to travel across the world!
As I mentioned, my previous experience is in the gaming industry—I like to play video games and program mods for the existing games. Apart from that I also play cricket.