The Hercules SLR branch in Hamilton, Ontario had a special visitor stop by – Kevin Richardson from the hit Discovery Channel show, Heavy Rescue 401. Read on to find out what he and the Hamilton branch in Hercules SLR got up to during his visit.
Kevin Richardson of Heavy Rescue 401 Visits Hercules SLR Hamilton Branch
Hercules SLR was excited to have Kevin Richardson at the shop – a name and face you might recognize from hauling wreckage from accidents on the 401.
Heavy Rescue 401 is a Discover Channel show that focuses on the first responders, tow and rigging companies that clean up accidents on Ontario’s busiest highway. Kevin worked for Metro Towing on the show, and is now with Ken’s Towing.
Being responsible to clean up accidents in a timely manner on the busiest highway requires the best lifting equipment and service – an 18-wheeler tipped over on the 401 could back up traffic for eight hours, so people like Kevin need to remove the accident, and do it quickly. There’s no one-size fits all method to remove accident wreckage, so people like Kevin need to use different methods and equipment to get the job done.
Kevin came in to pick up a purchase and learn more about how Hercules SLR can help him do his job at Ken’s Towing, safely and effectively.
Brian Moniz, Hamilton Hercules SLR Branch Manager says, “It was really exciting to have Kevin walk in our doors. I’ve actually been watching the show with my family recently, and it’s been a great chance to show them what I do for work! On Heavy Rescue 401, they’ll use wire rope assemblies to lift cars, or rope to tow a truck from the ditch, and I get to show my family the things we work on, sell and what they help people do. Personally, I’m a fan of the show and I really like that I get to see different ways rigging and lifting equipment are applied by the end-user.“
HERCULES SLR HELPS HEAVY RESCUE 401’S KEVIN RICHARDSON
Kevin came to Hercules SLR after placing an order with a local competitor. He went to their shop and the order wasn’t complete, or even processed, even though he had placed the order one-month earlier and was promised a one-month turnaround.
Unhappy with the order’s outcome, Kevin stopped by the Hamilton Hercules SLR branch, to see if they could fix his issue.
Our Hamilton branch not only placed his order during the busy holiday season, but promised and delivered a two-week turnaround – compared to the one-month lead time promised to him by the competitor.
We were especially thrilled to accomplish this during our busy holiday season – typically, turnaround times in Hamilton are actually shorter than two weeks.
LEADING WITH SERVICE: HOW HERCULES SLR GOES ABOVE & BEYOND
After waiting the two weeks promised for his order, Kevin came to the Hamilton branch to pick it up and take a short tour.
We know service means more than simply being handed the product – our Hamilton team told Kevin about Hercules SLR’s services he could use, like:
- Hercules SLR custom sling-making services (specifically, we talked about a custom 30ft X 12″ web sling);
- Inspection services, which can be delivered on-site or in our shop;
- Our exclusive asset management tool CertTracker, which will allow Kevin and the Heavy Rescue 401 crew to pull certifications on the road or straight at a worksite and notify them of upcoming inspection dates.
